Delyan Petrov

Working seven years at the Trip Advisor #1 Beachfront Hotel for 2022/2023 , US News #1 Hotel in the USA, Forbs 5 Star , AAA 5 diamond Hotel , LHW , LQA

• Increased restaurant revenue by upselling menu items and promoting daily specials.
• Trained staff to uphold Forbs and LHW service guidelines and standards .
• Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles.
• Resolved guest complaints, addressing issues promptly to foster a positive experience.
• Handled high-pressure situations with poise, ensuring a positive experience for both staff and guest.
• Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
• Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
• Trained staff members on use of POS system.

• Worked two years for one of the a highly recognize hotels in Sunny Isles and south Florida
• Provided quality service to hotel guest and residents of Trump Royale and Trump Palace
• Responsible for team development, communications, sales and cost control management
• Mixed ingredients to prepare cocktails and other drinks
• Served food to customers at the pool and beach areas when needed
• Always checked IDs to make sure requirements for alcohol and tobacco purchase and consumption were met.
• Ordered supplies from outside vendors and maintained inventory
• Proficient in MICROS operating system
• Managed set up and breakdown for a large scale events up to 500 people

Worked 11 years for the largest cruise line company in the world. Begin as a dishwasher in 2003 , quickly getting promoted to Wine Cellar Muster in 2004. In 2005 attended 2 months of Beverage service training to become Bartender , in 2010 I was honored to be the first Carnival Cruise senior bartender .

• As Senior Bartender I was third highest authority at the beverage operation department on board .
• With average of 3,500 guest weekly and supervising over 80 employees in the Beverage Operation Department split in over 20 over different bars ,comedy club ,dining rooms ,casino and coffee shop around a cruise line ship.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Supervise, plan, organize and administrate on daily bases the beverage operation according to the polices, rules and regulation of the company
• Issue refunds and credits daily
• Balance, sales and receipts
• Maintain records of all transactions
• Balanced money in cash and credit card register, with sales data
• Helping the Bar management to maximize staff productivity by organizing their team work scheduling
• Assure quality control
• Implementation of new brands, menus and projects
• Coordinate and conduct inventories
• In charge to supervise all group activities on board such as weddings, private functions and meetings
• Ensure compliance to all hygiene standards of all bar areas as per United States Public Health
• Conducting safety trainings for the staff.
• Created effective employee schedules.