Desiree Greer
Murrieta,CA
Summary
As a self-motivated and highly driven associate, I take pride in my exceptional interpersonal skills. Through my nine years of experience in customer-facing roles, I have developed the expertise to navigate even the most challenging situations. I diligently provide results with a smile that both holds the ability to upsell effortlessly and draw in guests and allow them to feel welcomed every time!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Server
Dada Sushi
11.2021 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
Cashier & Expo
The Habit Burger Grill
10.2018 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted guests with inquiries and provided exceptional service, resulting in positive feedback.
Backstage Administration
The Country Friends
02.2016 - 02.2018
- Assisted in the design of sets, lighting schemes, sound systems, costumes, props as needed to achieve desired aesthetics within budget constraints.
- Coordinated costume and prop organization, ensuring timely availability for actors during live performances.
- Managed equipment inventory and maintenance schedules, reducing malfunctions and prolonging lifespan of valuable assets.
- Reduced downtime during live performances by implementing efficient communication channels among crew members.
Education
Child Development
San Diego Mesa College
San Diego, CA01-2019
High School Diploma -
Method Schools
Murrieta, CA05-2018
Skills
- Brand promotion
- Computer skills- Microsoft office/Word Processors/Spreadsheets/Troubleshooting
- Time management
- Multitasking
- Cash handling
- Exceptional communication
- Increasing sales
- Team management
- Food safety compliance
- Guest relations
- Food and beverage preparation
- Task delegation
- Complaint resolution
- Menu memorization
- Order accuracy
- Policy enforcement
- Fine-dining expertise
- Upselling techniques
- Safe food handling
Certification
- CA Food Handlers Card
- RBS
- Child & Baby First Aid/CPR/AED
Timeline
Head Server
Dada Sushi
11.2021 - Current
Cashier & Expo
The Habit Burger Grill
10.2018 - 06.2020
Backstage Administration
The Country Friends
02.2016 - 02.2018
- CA Food Handlers Card
- RBS
- Child & Baby First Aid/CPR/AED
Child Development
San Diego Mesa College
High School Diploma -
Method Schools
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