Demaiya Hall
Orlando,FL
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player. Goes above and beyond to serve guests and promote loyalty.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Orlando, FL
11.2023 - Current
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Upheld high standards of productivity and quality in operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked kitchen supplies including food products and utensils.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Initiated friendly conversation with customers to determine level of assistance required.
Service Champion
Taco Bell
Orlando, FL
07.2022 - 12.2022
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained cleanliness of store floors by vacuuming, dusting, mopping, sweeping, and disposing of trash.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Collaborated effectively with other team members to create a positive work environment.
- Processed payments on cash register and counted back bills and change to patrons.
- Monitored inventory levels and reported needs to management to prevent shortages.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Completed opening, closing and shift change tasks by following company guidelines.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Verified that orders were accurate and complete before delivering them to customers.
Education
High School Diploma -
Dr Phillips High School
Orlando, FL05-2025
Skills
- Basic math
- State regulations
- Verbal and written communication
- Teamwork and collaboration
- Point-of-sale system
- Line efficiency
- Cleaning and sanitizing
- Safe food handling
- Problem-solving
- Inventory restocking
- Interactive communication skills
- Quality assurance
- Task prioritization
- Salesmanship
- Integrity and honesty
- Multitasking and organization
- Complex Problem-solving
- Time management
- Workplace safety
- Hospitality service expertise
- Food preparation
- Clear communication
Timeline
Crew Member
McDonald's
11.2023 - Current
Service Champion
Taco Bell
07.2022 - 12.2022
High School Diploma -
Dr Phillips High School