DeMarco Johnson
Houston,TX
Summary
Accomplished professional with a proven track record at Houston Methodist, adept in time management and problem-solving, enhancing guest relations and operational efficiency. Expert in office administration, significantly reduced past due invoices through innovative strategies. Demonstrates exceptional listening skills and a commitment to maintaining professionalism in high-pressure situations, driving customer loyalty and business success.
Overview
10
10
years of professional experience
Work History
Front Desk Associate
Houston Methodist
11.2021 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Customer Service Representative
American Financial Svc
02.2017 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Collections Account Manager
Credit Acceptance
06.2014 - 01.2017
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
Education
BBA - Marketing
Tennessee State University
Nashville, TN12.2017
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Credit card handling
- Scheduling
- File Management
- Office Administration
- Administrative Skills
- Effective Planning
Timeline
Front Desk Associate
Houston Methodist
11.2021 - Current
Customer Service Representative
American Financial Svc
02.2017 - 10.2021
Collections Account Manager
Credit Acceptance
06.2014 - 01.2017
BBA - Marketing
Tennessee State University