Demarcus Hall
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the financial services, medical and market research industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Home Healthcare Representative
Solid Home Health
Dallas, TX
08.2019 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Fraud Specialist
Bank of America
Fort Worth, TX
11.2023 - 06.2024
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Provided exceptional support to internal stakeholders during fraud investigations, ensuring all relevant information was readily available for swift and accurate decisionmaking.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
Claims Specialist
JPMorgan Chase
Plano, TX
05.2022 - 08.2023
- Reviewed transactions and receipts to identify any suspicious activity.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Educated customers about available services, products and bank resources.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Assisted customers with banking needs and inquiries.
- Kept up to date on industry information, system changes, network rules and compliance issues.
Member Service Representative
Teladoc Health
07.2018 - 05.2021
- Made sure each member has an exceptional experience, updating account information
- Provided general information regarding Teladoc products and services
- Adhered to the company's HIPAA policies and procedures
- Met performance goals and metrics that we have to adhere to on a monthly basis.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
Assistant Manager
K&B National Research
12.2015 - 06.2018
- Worked under the direction of the Senior Project Manager to help reach the company's production goals and objectives
- Researched market trends, demographics, pricing strategies, and other relevant information
- Assisted with managing the day to day operations
- Performed quality check to provide control and give feedback
- Responsible for seeking out and phone screening new employees.
Customer Service Representative
Etech
09.2012 - 07.2015
- Responded to multiple inbound chats; gather and verify required information as appropriate
- Identified current and prospective customer needs and determine appropriate solutions to resolve all issues and concerns as well as qualify leads
- Explained type of service or product offered that may be beneficial to the customer
- Communicated information and answer questions regarding current promotions and new or upgraded products
- Completed system documentation and tasks to assure follow through of appropriate actions
- Leveraged tools and processes (including prepared responses) appropriately
- Strived to meet defined metrics for productivity, quality, and customer experience
- Maintained thorough systems, network and product knowledge
- Other duties as assigned
Deli Associate
Richardson Texas, Walmart
05.2011 - 09.2012
- Provided excellent customer service
- Stocked and received deli items, such as meats and cheeses
- Maintained the department's appearance and cleanliness
- Followed company policies and procedures as well as local and federal laws regarding food safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Education
General Studies
Stephen F Austin State University
Nacogdoches, TXHigh School Diploma -
Lake Highlands High School
Dallas, TXSkills
- Call Center
- Customer Support
- Customer Service
- HIPAA
- Fundraising
- Market Research
- Project Management
- Presentation Skills
- Claims Preparation
- Claims
- Mainframe Systems
- Microsoft Office
Timeline
Fraud Specialist
Bank of America
11.2023 - 06.2024
Claims Specialist
JPMorgan Chase
05.2022 - 08.2023
Home Healthcare Representative
Solid Home Health
08.2019 - Current
Member Service Representative
Teladoc Health
07.2018 - 05.2021
Assistant Manager
K&B National Research
12.2015 - 06.2018
Customer Service Representative
Etech
09.2012 - 07.2015
Deli Associate
Richardson Texas, Walmart
05.2011 - 09.2012
General Studies
Stephen F Austin State University
High School Diploma -
Lake Highlands High School