Demarcus Matthews
Tamarac,FL
Summary
Dedicated and hardworking professional with over 5 years of experience in customer relations and warehouse operations. Experienced in delivering excellent customer service, resolving issues efficiently, and maintaining strong client relationships. Skilled in warehouse tasks including inventory management, order fulfillment, shipping/receiving, and maintaining a clean, safe work environment. Reliable team player with strong communication, problem-solving, and time management skills.
Overview
7
7
years of professional experience
Work History
Locksmith Apprentice
RJL Locksmith
Lauderhill, FL
12.2022 - Current
- Assisted lead locksmiths with lock installation, repair, and maintenance for residential and commercial properties.
- Learned to cut keys, rekey locks, and troubleshoot lock malfunctions.
- Maintained tools and equipment in good working order.
- Provided excellent customer service while on-site, ensuring client satisfaction.
- Gained knowledge in basic security systems and safe unlocking techniques.
Warehouse Loader/Unloader
FedEx
Pompano Beach, FL
09.2023 - 10.2024
- Loaded and unloaded packages efficiently to meet daily shipping deadlines.
- Organized and scanned packages to ensure proper tracking and handling.
- Maintained a clean and safe work environment by following company safety protocols.
- Collaborated with team members to ensure timely and accurate deliveries.
- Operated pallet jacks and other warehouse equipment safely.
Pressure Washing/Detailing Customer Service Tech
Perfect Touch
Fort Lauderdale, Florida
08.2021 - 02.2023
- Perform residential pressure washing services (driveways, walkways, siding, decks, etc.). With precision and safety.
- Assess and explain additional cleaning needs, along with upselling opportunities.
- Use HALO’s CRM app (Fieldd) to manage job details, scheduling, and checklists.
- Maintain equipment and mobile units, and report any issues proactively.
- Follow all safety procedures and cleanliness protocols.
Warehouse Worker
IMC
Pompano Beach, Florida
03.2018 - 09.2022
- Maintained accurate stock records and schedules to enhance inventory management.
- Operated forklifts safely to transport goods efficiently under tight deadlines.
- Unloaded, picked, staged, and loaded auto parts for timely shipping.
- Cleared damaged items and ensured proper loading of freight.
- Trained new team members informally to promote skill development.
Education
High School Diploma -
SunEd High School
01-2018
Skills
- Warehouse operations and logistics
- Physical stamina and heavy lifting
- Time management
- Team collaboration
- Locksmith techniques and tools
- Key cutting and rekeying
- Customer service excellence
- Safety compliance
References
Available upon request.
Timeline
Warehouse Loader/Unloader
FedEx
09.2023 - 10.2024
Locksmith Apprentice
RJL Locksmith
12.2022 - Current
Pressure Washing/Detailing Customer Service Tech
Perfect Touch
08.2021 - 02.2023
Warehouse Worker
IMC
03.2018 - 09.2022
High School Diploma -
SunEd High School
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