DeMarcus Pate
Mesa,AZ
Summary
Results-driven IT professional with strong network troubleshooting and security management skills. Experienced in providing exceptional technical support and maintaining high customer service standards.
Overview
17
17
years of professional experience
Work History
IT Systems Administrator and Tech Support
All together behavior health
Phoenix, Arizona
06.2024 - Current
- Experienced Tech Support Specialist with knowledge of multiple systems and applications.
- - Adept at troubleshooting and learning new concepts.
- Managed software functionality to enhance system reliability and ensured consistent internet connectivity for tech support.
- Executed security management protocols to safeguard systems and data integrity.
- Resolved general IT issues to maintain operational efficiency and user satisfaction.
Team Lead /IT Technical Support Specialist
Asurion
Phoenix, Arizona
12.2016 - 05.2021
- Supported and managed team members by ensuring up-to-date knowledge of devices and hardware.
- Maintained metrics and standards with team members to deliver excellent customer support.
- Provided over-the-phone tech support and guidance to customers with various product issues.
IT Technician
Affinitas
Gilbert, Arizona
10.2008 - 02.2017
- Experienced Tech Support Specialist with knowledge of multiple systems and applications.
- Skilled in security management.
- Resolved IT issues for users, enhancing their experience and minimizing downtime.
- Managed software functionality and internet connectivity to ensure seamless operations.
- Established customer accounts for Cox Communications, facilitating access to services.
Technical Support Specialist/ Delivery Technical S
Sears Call Center
Tempe , AZ
01.2012 - 12.2016
- Provided over-the-phone tech support and advice for various products, enhancing customer satisfaction.
- Assist the customer with installation issues during the product install date, and connect the customer with the installer to resolve time frame requests or installation questions.
- Trained and supported team members on devices and hardware, ensuring accurate and timely technical assistance.
- Maintain metrics and standards with team members to maintain excellent customer support.
- Coordinated with delivery driver to optimize delivery scheduling and address customer complaints efficiently.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05-2002
Skills
- Network troubleshooting
- Security management
- System configuration
- Software installation
- Technical documentation
- Technical support
Timeline
IT Systems Administrator and Tech Support
All together behavior health
06.2024 - Current
Team Lead /IT Technical Support Specialist
Asurion
12.2016 - 05.2021
Technical Support Specialist/ Delivery Technical S
Sears Call Center
01.2012 - 12.2016
IT Technician
Affinitas
10.2008 - 02.2017
High School Diploma -
Alhambra High School