Damarcus Abernathy
Birmingham,AL
Summary
Dynamic Customer Retention Specialist with a proven track record at National Debt Relief, excelling in call metrics analysis and solution-oriented strategies. Adept at enhancing customer experiences through exceptional communication and persuasive speaking, driving retention and satisfaction. Committed to continuous improvement and delivering tailored solutions that meet diverse customer needs.
Overview
5
5
years of professional experience
Work History
Customer Retention Specialist
National Debt Relief
WFH Birmingham, Alabama
10.2025 - Current
- Conducted fact-finding inquiries to assess customer needs and recommend tailored solutions.
- Answered phone calls with friendly greetings to enhance customer experience.
- Demonstrated exceptional patience and listening skills in customer interactions.
- Facilitated communication between customers and departments to ensure prompt issue resolution.
- Presented a professional image aligned with company brand values.
- Developed professional sales presentations and seminars to showcase product features.
Outbound Sales Representative
Xfinity Comcast
WFH Birmingham, Alabama
09.2022 - 10.2025
- Talk to existing customers through cold calling and closes sales generated by cold calling by displaying excellent verbal and written skills
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
- Qualified sales leads through targeted outreach strategies.
- Utilized innovative sales techniques to upsell products and services.
- Educate customers on product and service benefits, explaining features and answering questions.
Insurance Adjuster
Asurion
Nashville, TN
06.2021 - 04.2022
- Verified insurance claims and determined fraudulent or legit
- Deny or approve claim based on certain criteria
- Analyzed information gathered by investigations to report findings and recommendations
- Examined claims forms and other records to determine insurance coverage.
Education
Bachelor of Science - Business Administration, Marketing
University of Alabama At Huntsville
Huntsville, AL05.2017
Skills
- Call metrics analysis
- Retention strategies
- Communication skills
- Solution-oriented mindset
- Sales expertise
- Continuous improvement
- Persuasive speaking
- Problem solving
- Active listening
- CRM proficiency
Timeline
Customer Retention Specialist
National Debt Relief
10.2025 - Current
Outbound Sales Representative
Xfinity Comcast
09.2022 - 10.2025
Insurance Adjuster
Asurion
06.2021 - 04.2022
Bachelor of Science - Business Administration, Marketing
University of Alabama At Huntsville