Demaree Toland
riverdale,United States
Summary
Experienced with economic support and client financial assistance programs. Utilizes keen problem-solving skills to enhance client satisfaction and outcomes. Knowledge of effective communication and teamwork to ensure seamless service delivery.
Overview
7
7
years of professional experience
Work History
Economic Support Specialist
Georgia Division of Family & Children Services
05.2024 - Current
- Managed cases of FS clients receiving social or community service support
- Collected and analyzed personal and financial information to make appropriate determinations.
- Kept case files updated, accurate and aligned with requirements.
- Helped clients navigate social services system and access needed resources.
- Determined correct services and program resources for individual needs.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Researched and interpreted program regulations and applicable laws.
Security Officer
Allied Universal
03.2023 - Current
- Monitored and patrolled assigned areas to ensure safety and security of premises
- Conducted routine checks of all entry and exit points to prevent unauthorized access
- Responded to alarms and emergency situations in a timely and efficient manner
- Maintained a detailed log of all activities, incidents, and observations during shifts
- Conducted thorough investigations of any suspicious activities or incidents
- Enforced company policies and procedures, as well as local and state laws
- Communicated effectively with team members, supervisors, and law enforcement when necessary
- Provided excellent customer service and assistance to visitors and employees
Part Time Accounts Receivable Bookkeeper
Roll Shine
09.2021 - 01.2023
- Managed accounts receivable for multiple clients on a parttime basis
- Created and maintained accurate records of all incoming payments and outstanding balances
- Generated invoices and statements on a regular basis and sent them to clients
- Resolved payment discrepancies and worked with clients to ensure timely and accurate payments
- Utilized accounting software to record and track payments and balances
- Communicated with clients via email and phone to follow up on outstanding payments
- Collaborated with the accounting team to reconcile accounts and prepare financial reports
Leasing/Assistant Manager
SMP/ Strategic Management Property
02.2018 - 06.2021
- Managed daily operations of a 200unit apartment complex, with a focus on maximizing occupancy and resident satisfaction
- Conducted property tours and effectively marketed available units to potential tenants
- Screened and processed rental applications, ensuring compliance with fair housing laws
- Assisted in setting rental rates and creating leasing incentives to attract and retain residents
- Handled all aspects of lease preparation and execution, including collecting security deposits and first month's rent
- Maintained accurate and organized resident records and files
- Responded to and resolved resident complaints and maintenance requests in a timely manner
Education
Bachelors Degree - Mass Communications, Audio & Video Production
Savannah State University
Savannah, Ga12.2017
Skills
- Sound design
- Audio mixing
- Detail oriented
- Microsoft Office
- Outlook
- Windows
- Excel
- Computer proficiency
- Communication skills
- Documentation skills
- Application processing
- Caseload management
- Customer service and assistance
Personal Information
Title: Security Officer
Timeline
Economic Support Specialist
Georgia Division of Family & Children Services
05.2024 - Current
Security Officer
Allied Universal
03.2023 - Current
Part Time Accounts Receivable Bookkeeper
Roll Shine
09.2021 - 01.2023
Leasing/Assistant Manager
SMP/ Strategic Management Property
02.2018 - 06.2021
Bachelors Degree - Mass Communications, Audio & Video Production
Savannah State University
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