DeMario Cochran
Conway,SC
Summary
Results-driven professional with 5+ years of customer service experience and a strong background in client relations, digital marketing, and project coordination. Skilled in troubleshooting, communication, and cross-team collaboration, with military discipline and proven mentoring abilities. Pursuing a B.A. in Communication (2026), adept at leveraging AI tools, web design, and analytics to optimize customer experiences and business outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Communications Specialist/Petroleum Supply Specialist
U.S. Army Reserve
10.2019 - Current
- Advised soldiers on career and education resources, led engagement campaigns, coordinated communications, and ensured compliance in documentation and outreach efforts.
- Conducted regular audits of petroleum storage facilities, ensuring compliance with safety regulations and environmental standards.
E-4 / Specialist (Reserve)
U.S. Army
10.2019 - Current
- Gained firsthand experience with the military education and benefits process. Supported administrative operations; ensured data accuracy and readiness compliance. Mentored peers and promoted professional development and morale.
Radiology Aide
Conway Medical Center
10.2023 - 07.2025
- Maintained accurate documentation of patient transport records, ensuring seamless communication among hospital staff members.
- Collaborated closely with the billing department to resolve discrepancies related to patient insurance coverage or payment status.
- Streamlined departmental operations by effectively managing inventory levels of necessary supplies and equipment.
Customer Support Specialist
AT&T
06.2018 - 01.2020
- Consulted with customers to understand needs and provide tailored solutions. Documented interactions in CRM software; ensured FERPA-like compliance in data handling. Supported training and onboarding; mentored new hires and promoted a collaborative culture.
Customer Service Representative
Best Buy
04.2015 - 06.2018
- Delivered personalized service and solutions across departments. Led follow-up communications to ensure resolution and satisfaction. Developed efficiencies in service processes through strategic initiative and teamwork.
Education
Bachelor of Arts - Communications
American Public University System
Charles Town, WV01.2026
Associate of Arts - Art History
Horry-Georgetown Technical College
Conway, SC01.2014
High School Diploma -
Conway High School
Conway SC06-2012
Skills
- Demonstrated excellence in delivering high-quality customer service and support
- Strong knowledge of compliance standards and policies within VA and DoD frameworks
- Proficient in utilizing CRM platforms to manage client interactions and workflows
- Experienced in leveraging AI tools to improve efficiency and outcomes
- Skilled in clear, effective written and verbal communication across diverse audiences
- Proven ability to analyze problems, identify solutions, and drive resolution
- Collaborative team player with experience working across functions to achieve goals
- In-depth understanding of military benefits, education programs, and student support services
- Experienced in developing and executing communication strategies to enhance engagement
- Ensured proper handling, storage, and usage of fuel in alignment with regulatory and organizational policies
Accomplishments
- Army Correspondence Course Program (ACCP) - In Progress
- Army Achievement & Accommodation Medals (2021, 2023)
- Employee of the Quarter - AT&T (2018)
- Legacy Leader Award - Camp Great (2015)
Certification
- DOD Security Clearance - Aug 2022
- Certified Supply Specialist (CPS) - Nov 2021
- Army Correspondence Course Program (ACCP) - In Progress
Timeline
Radiology Aide
Conway Medical Center
10.2023 - 07.2025
Communications Specialist/Petroleum Supply Specialist
U.S. Army Reserve
10.2019 - Current
E-4 / Specialist (Reserve)
U.S. Army
10.2019 - Current
Customer Support Specialist
AT&T
06.2018 - 01.2020
Customer Service Representative
Best Buy
04.2015 - 06.2018
Bachelor of Arts - Communications
American Public University System
Associate of Arts - Art History
Horry-Georgetown Technical College
High School Diploma -
Conway High School
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