Results-driven Operations Manager with expertise in team management, payroll processing, and effective problem resolution. Proven track record in enhancing customer experiences and driving workflow efficiency.
Overview
17
17
years of professional experience
Work History
Operations Manager
Metropolis Technologies
Las Vegas, NV
01.2025 - Current
Managed parking services to enhance operational efficiency and deliver superior customer experiences at the sphere.
Led recruitment and training initiatives to build a high-performing team aligned with organizational goals. Managed budgetary allocations to maximize resource utilization and drive financial efficiency. Strategically optimized team performance through continuous improvement and performance evaluations.
Worked side by side with Sphere client and Las Vegas Metropolitan Police Department to get high end celebrities unto the property and into concert.
Assistant Parking Manager
MGMRI (New York New York Hotel and Casino
Las Vegas, NV
11.2019 - 01.2025
Oversaw daily parking activities to maintain efficient vehicle movement and support customer service objectives.
Managed daily payroll operations to ensure timely and accurate compensation for valet team and parking ambassadors.
Collaborated in the creation of an audit binder to enhance operational efficiency for valet and parking departments at MGMRI properties in Las Vegas.
Developed and delivered comprehensive training programs to ensure new employees understood parking policies, safety protocols, and customer service standards.
Reviewed financial data and prepared detailed monthly profit and loss statements for management evaluation.
Relief Supervisor /Valet Attendant
MGMRI (Mirage Hotel and Casino)
Las Vegas, NV
10.2009 - 11.2019
Supervised daily operations to ensure efficient service delivery and guest satisfaction.
Implemented training programs to enhance team performance and operational efficiency.
Monitored compliance with safety standards and regulations, fostering a safe work environment.
Coordinated schedules and assignments to optimize workforce productivity across departments.
Developed and implemented comprehensive training sessions for new valet staff to ensure operational efficiency.