- Volunteering for community initiatives to give back to local communities and make a positive impact
- Outdoor Recreation
- Sport Shooting
- Fishing
- Reading
- Historical Documentaries
- Politics
- Youth Development Programs
- Gym Workouts
- Constitutional Law
DeMaris Henderson Jr
Waterloo,IA
Summary
I am a Dynamic professional with a proven track record at Dalton Plumbing, enhancing dispatch efficiency and fostering strong emergency service relationships. Skilled in dispatch software and logistics management, with a knack for relationship building. Achieved significant cost reductions through proactive maintenance scheduling. Passionate about customer engagement and community involvement, consistently delivering beyond expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I seek to maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Dispatcher Coordinator
Dalton Plumbing
05.2024 - Current
- Implemented a proactive maintenance scheduling system to minimize equipment downtime and reduce costs.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Developed strong working relationships with local emergency services to ensure smooth coordination during critical events.
Office Assistant
Waterloo School District
01.2024 - 06.2024
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
Marketing Assistant
Open Arms Care Center
05.2023 - 08.2023
- Updated spreadsheets with statistical, financial and non-financial information.
- Tracked key performance indicators to measure success of campaigns.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Proofread marketing collateral ahead of printing to eliminate errors.
Amusement Ride Operator
Lost Island Theme Park
04.2022 - 08.2022
- Demonstrated commitment to park success by volunteering for additional shifts or staying late when needed during busy periods.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Assisted with special events, such as private parties or promotions, ensuring an enjoyable experience for all attendees.
- Collaborated with maintenance staff to address ride malfunctions in a timely manner, minimizing downtime and maintaining guest satisfaction.
Education
High School Diploma -
Waterloo East High School
Waterloo, IA05-2024
Skills
- Dispatch Software Familiarity
- Incident Reporting
- Logistics Management
- Social Media Platforms
- Customer Engagement
- Integrity and Honesty
- Relationship building and management
- Report Writing
- Community Engagement
- Patience and Empathy
- Planning and coordination
- Mental Resilience
Interests
Timeline
Dispatcher Coordinator
Dalton Plumbing
05.2024 - Current
Office Assistant
Waterloo School District
01.2024 - 06.2024
Marketing Assistant
Open Arms Care Center
05.2023 - 08.2023
Amusement Ride Operator
Lost Island Theme Park
04.2022 - 08.2022
High School Diploma -
Waterloo East High School
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