Demarius Anderson
Madison
Summary
Dynamic Front Desk Agent with expertise in guest relations and problem-solving. Proven ability to manage check-in/check-out processes efficiently while ensuring exceptional service and accurate record-keeping.
Overview
23
23
years of professional experience
Work History
Front Desk Agent
Homewood Suites Hilton
Huntsville, AL
10.2020 - Current
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing guest inquiries and resolving complaints promptly.
- Coordinated room assignments, ensuring optimal occupancy and guest satisfaction.
- Maintained accurate records of reservations and billing information using property management systems.
Guidance Counselor
Madison City Board of Education
Madison, AL
08.2017 - Current
- Developed personalized academic and career plans for students, enhancing goal clarity and future readiness.
- Facilitated workshops on college applications and financial aid, improving student knowledge and confidence in decision-making.
- Collaborated with teachers and parents to address student needs, ensuring a supportive learning environment.
- Implemented school-wide programs promoting mental health awareness, fostering a culture of support among students.
Math Teacher
Madison City Board of Education
Madison, AL
08.2003 - 05.2017
- Developed engaging lesson plans to enhance student understanding of mathematical concepts.
- Implemented innovative teaching strategies to improve student participation and learning outcomes.
- Assessed student performance through regular evaluations and provided targeted feedback for improvement.
- Collaborated with colleagues to design interdisciplinary projects that integrate math with real-world applications.
- Mentored new teachers on classroom management and effective instructional techniques in mathematics education.
- Led professional development workshops focused on integrating technology into math instruction for enhanced engagement.
Education
Master of Arts - School Counseling
Alabama A&M University
Normal, AL05-2010
Master of Science - Mathematics Education
Alabama A&M University
Normal, AL05-2003
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening skills
Timeline
Front Desk Agent
Homewood Suites Hilton
10.2020 - Current
Guidance Counselor
Madison City Board of Education
08.2017 - Current
Math Teacher
Madison City Board of Education
08.2003 - 05.2017
Master of Arts - School Counseling
Alabama A&M University
Master of Science - Mathematics Education
Alabama A&M University