DeMarius Mitchell
Dallas
Summary
Results-driven Data Analyst with a proven track record at Datawize Technologies LLC, leveraging SQL and Python to uncover actionable insights. Adept in customer communication and technical troubleshooting, I excel in transforming complex data into strategic solutions, enhancing operational efficiency and driving informed decision-making.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Analyst
Datawize Technologies LLC
Dallas
07.2025 - Current
- Analyzed large datasets using SQL and Python to identify actionable trends and insights that informed decision-making
- Utilized inventory management software to track item movements and generate reports on stock performance, enhancing inventory accuracy
- Analyzed large data sets to identify trends and insights for business decisions.
- Developed visual reports using data visualization tools to communicate findings effectively.
- Collaborated with cross-functional teams to gather requirements for data analysis projects.
Maintenance Engineer
Marriott International
Plano
02.2024 - 06.2025
- Perform preventive maintenance on tools and equipment, including cleaning and lubrication.
- Display advanced ability to read standard blueprints and electrical schematics concerning plumbing and HVAC.
- Identify, locate, and operate all shut-off valves for equipment.
- Visually inspect tools, equipment, or machines.
- Facilitated maintenance operations by ensuring availability of necessary tools and communication devices.
- Requisitioned parts and supplies while managing the maintenance inventory.
- Communicate with guests/customers to resolve maintenance issues with little to no supervision.
- Responded to and resolved guest repair requests efficiently.
- Communicated daily activities and issues to other shifts using approved communication programs and standards.
PC Deployment Technician
GTS Technology Solutions
Irving
05.2023 - 01.2024
- Installed and configured computers and monitors, troubleshooting imaging issues on apple devices and Windows 10 to ensure proper functionality.
- Conducted detailed inspections of Apple devices, ensuring adherence to quality assurance standards.
- Installed and configured hardware for various client systems.
- Conducted system troubleshooting and resolved technical issues efficiently.
- Managed inventory of deployment equipment and ensured readiness for projects.
Senior IS Technician
CVS Health
Richardson
03.2022 - 02.2023
- Assisted pharmacists and technicians in troubleshooting and resolving software and hardware issues to ensure seamless operations.
- Utilized Salesforce to log and track support tickets, resolving issues directly or escalating to appropriate departments for timely resolution.
- Provided customer service by answering questions and resolving issues.
Call Center Technical Support 2
Quadient
Carrollton
08.2020 - 11.2021
- Diagnosed customer issues and resolved technical problems for custom printers over the phone
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Call Center Tech Support 3
Inspiro
Coeur d'Alene
03.2020 - 07.2020
- Resolved customer system issues to enhance service efficiency and increase customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintenance Director
Oxford Glen Memory Care
Carrollton
08.2018 - 03.2020
- Executed weekly, monthly, and quarterly preventive maintenance on community facilities to ensure safety and operational efficiency.
- Supervised maintenance staff and housekeepers, organized fire drills, and collaborated with activities director on building sets and props for weekly activities.
- Managed maintenance schedules for facilities to ensure optimal operating conditions.
- Oversaw repairs and servicing of equipment and appliances in memory care units.
- Coordinated with vendors for timely procurement of maintenance supplies and services.
IT Lead
Advantage Solutions
Dallas
03.2017 - 06.2018
- Coordinated morning operations by supplying team with necessary resources.
- Led cross-functional teams to implement technology solutions across various projects.
- Collaborated with stakeholders to define project requirements and specifications.
- Managed system integrations ensuring seamless communication between platforms.
Education
Science (AS) - Associate
Tyler Junior College
Tyler, TX12-2015
Skills
- Customer Communication & Negotiation
- SaaS/Cloud Infrastructure
- Documentation Review & Report Writing
- Active Directory & Microsoft Intune
- Cloud Security
- Networking (DNS, TCP, Meraki)
- ITSM
- Customer Support Ticket Management (Salesforce)
- Technical Troubleshooting & Problem-Solving
Certification
• PTCB Certification
• Professional Engineer
• CCNP
• Microsoft Certified: Azure fundamentals
• EPA Type I
• CPR Certification
• CompTIA Server+
• MCSE
• Certified Pool Operator
• Non-CDL Class C
• Forklift Certification
• CCNA
• CompTIA Network+
• CompTIA A+
• Professional Engineer
• CCNP
• Microsoft Certified: Azure fundamentals
• EPA Type I
• CPR Certification
• CompTIA Server+
• MCSE
• Certified Pool Operator
• Non-CDL Class C
• Forklift Certification
• CCNA
• CompTIA Network+
• CompTIA A+
Languages
English
Timeline
Data Analyst
Datawize Technologies LLC
07.2025 - Current
Maintenance Engineer
Marriott International
02.2024 - 06.2025
PC Deployment Technician
GTS Technology Solutions
05.2023 - 01.2024
Senior IS Technician
CVS Health
03.2022 - 02.2023
Call Center Technical Support 2
Quadient
08.2020 - 11.2021
Call Center Tech Support 3
Inspiro
03.2020 - 07.2020
Maintenance Director
Oxford Glen Memory Care
08.2018 - 03.2020
IT Lead
Advantage Solutions
03.2017 - 06.2018
Science (AS) - Associate
Tyler Junior College