Demarkus Mayon
Lafayette,LA
Summary
Results-driven Sales Representative with a strong record of achieving customer retention goals through relationship building and advanced product knowledge. Delivered exceptional customer satisfaction and contributed to revenue growth by leveraging in-depth market knowledge and product expertise. Demonstrated effectiveness in building a loyal customer base and optimizing leads using CRM software to ensure consistent revenue streams.
Overview
19
19
years of professional experience
Work History
Sales Consultant
Hub City Ford
Lafayette, LA
02.2012 - 06.2026
- Consulted customers at Hub City Ford to match vehicles with driving needs.
- Presented Ford model features, options, and trim differences to buyers.
- Conducted test drives and explained vehicle controls, safety, and performance.
- Reviewed financing options and lease terms with dealership customers.
- Recorded customer details in CRM systems and tracked follow-up tasks.
- Coordinated with sales, finance, and service teams on delivery preparation.
- Followed up with customers after sale to support questions and concerns.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Cultivated client relationships to enhance sales opportunities.
- Upsold and closed customer sales by aligning product benefits with client needs, contributing to revenue growth.
- Provided detailed product information to customers, including features, prices, and availability.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Enhanced client satisfaction ratings through proactive issue resolution and effective communication of solutions.
- Completed 10 to 12 hour work days
Assistant Manager
The Men's Wearhouse
Lafayette, LA
05.2007 - 02.2012
- Greeted customers and provided excellent customer service.
- Assisted customers with clothing selection and fit recommendations on sales floor.
- Trained new associates on customer service, sales floor procedures, and store policies.
- Promoted product knowledge and answered questions about fabrics, care, and pricing.
- Processed purchases, returns, and exchanges using point-of-sale register.
- Operated the cash register to complete transactions.
- Supported loss prevention by monitoring floor activity and securing merchandise.
- Maintained a neat and organized sales floor.
- Maintained fitting rooms, recovered garments, and supported store presentation standards.
- Replenished racks, folded apparel, and organized merchandise by size and style.
Education
Lafayette High School
Lafayette, LASome College (No Degree) - Business
South Louisiana Community College
Lafayette, LASkills
- CRM management
- CRM proficiency
- Lead qualification
- Lead generation
- Sales forecasting
- Deal structuring
- Product demonstration
- Demonstrations
- Customer oversight
- Customer retention
- Objection handling
- Conflict resolution
- Clear communication
- Active listening
- Relationship building
- Problem solving
- Objection handling
References
References available upon request.
Timeline
Sales Consultant
Hub City Ford
02.2012 - 06.2026
Assistant Manager
The Men's Wearhouse
05.2007 - 02.2012
Lafayette High School
Some College (No Degree) - Business
South Louisiana Community College