Demeco Archangel
Charlotte,NC
Summary
Enthusiastic concierge with 4+ years of experience in font desk reception and guest services roles. Proven track record of delivering excellent customer service, bullding strong relationships, and exceeding expectations. Skilled in managing multiple tasks. implementing efficient processes, and utilizing software systems. Recognized for service excellence and successful project leadership resulting in improved guest satisfaction. Passionate about providing quality work and creating memorable experiences for residents and visitors.
Overview
6
6
years of professional experience
Work History
Concierge Supervisor
Queen City Elite
Charlotte, NC
08.2022 - Current
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Maintained accurate and up-to-date records of guest information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Collaborated with property management team to address any concerns or requests from residents promptly.
- Enhanced resident satisfaction by providing personalized assistance and addressing individual needs.
- Created welcoming and comfortable environment for guests.
- Offered administrative support by managing schedules, coordinating meetings, and maintaining records as required by property management standards.
- Streamlined front desk operations for increased efficiency and improved customer service.
Lead Concierge
Community Concierge Services
Atlanta, GA
06.2019 - 08.2022
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Mentored junior concierge team members, fostering a supportive work environment conducive to professional growth.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
Education
Associate Of Business Administration - Human Resources Management
Georgia State University
Atlanta, GA01.2024
Skills
- Exceptional communication
- Guest relations
- Task delegation
- Policy enforcement
- Strong leadership
- Concierge services
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking
- Organizational skills
Timeline
Concierge Supervisor
Queen City Elite
08.2022 - Current
Lead Concierge
Community Concierge Services
06.2019 - 08.2022
Associate Of Business Administration - Human Resources Management
Georgia State University