Demes Smith
Arlington,TX
Summary
Flexible, experienced professional works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.
Overview
17
17
years of professional experience
Work History
Customer Solutions Specialist
Ultra Clean Technology
01.2013 - 06.2023
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Escalated customer issues to management for appropriate action to be taken.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Shipping and Receiving Associate
Quantum Clean
01.2010 - 01.2013
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Updated database with changes in carrier status.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Production Technician
MSR
09.2006 - 01.2010
- Promptly documented and reported all defective equipment and hazardous conditions.
- Performed setup of production equipment to establish optimal performance.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.
- Executed continuous improvement initiatives to streamline production processes.
- Suggested and implemented new ideas to improve quality, reduce cost, and support production work environment.
- Aided in setting up and breaking down production equipment and stages to help prepare production area for filming and properly store equipment after use.
- Implemented and maintained quality control systems to verify product compliance.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
Education
BBA - Management
Northwood University
Midland, MI06.2026
Skills
- Effective Multitasking
- Promotions Programs
- Creative Solutions
- Call Control
- Special Requests
- Database Maintenance
- Staff Support
- Professional Relationships
- Spreadsheet Tracking
- Understanding Customer Needs
Timeline
Customer Solutions Specialist
Ultra Clean Technology
01.2013 - 06.2023
Shipping and Receiving Associate
Quantum Clean
01.2010 - 01.2013
Production Technician
MSR
09.2006 - 01.2010
BBA - Management
Northwood University