Demesha Crain
GLADEWATER,TX
Summary
Proven Manager at Sonic Drive-in Gladewater ,Tx excelled in elevating customer satisfaction and team productivity through expert time management and decision-making. Leveraged customer service prowess and leadership skills to resolve conflicts and mentor staff, significantly enhancing operational efficiency.
Overview
29
29
years of professional experience
Work History
Manager
Sonic Drive-in Chicago, Uptown
08.1996 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Sonic Drive-in Chicago, Uptown
08.1996 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate Of Applied Science - Substance Abuse Counseling
Kilgore College
Kilgore, TX05.2022
Trade -
Job Corps
Indiahoma, OK05.2003
High School Diploma -
Gladewater High School
Gladewater, TX05.1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Accomplishments
While in my program at Kilgore College, I was voted Most Outstanding Student; I was so excited to receive this award, as it was proof my professor realized all my hard work during my time in this program, During my time at Job Corps I also received many awards and positions in Leadership
Timeline
Manager
Sonic Drive-in Chicago, Uptown
08.1996 - 02.2025
Manager
Sonic Drive-in Chicago, Uptown
08.1996 - 02.2025
Associate Of Applied Science - Substance Abuse Counseling
Kilgore College
Trade -
Job Corps
High School Diploma -
Gladewater High School
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