Demeshaun Norman
Roper
Summary
Empathetic professional with a background in peer support and cosmetology. Renowned for strong communication and relationship-building skills, dedicated to empowering clients and enhancing their overall experience.
Overview
18
18
years of professional experience
Work History
Cosmetologist
Great Clips
Washington, NC
08.2021 - Current
- Provided personalized hair consultations to enhance client satisfaction and retention.
- Executed a variety of hair cutting techniques to meet diverse client preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in training new team members on salon protocols and customer service best practices.
Store Manager
Sally's Beauty Supply
Greenville, NC
02.2017 - 08.2021
- Led team in achieving sales targets through effective training and performance management.
- Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
- Developed employee schedules to optimize staffing levels and enhance customer service during peak hours.
- Implemented promotional strategies that increased customer engagement and boosted store visibility.
Peer Support Specialist
Carter Behavioral Health
Greenville, NC
08.2008 - 06.2010
- Provided empathetic support to individuals navigating mental health challenges, fostering a safe environment.
- Facilitated group sessions to enhance peer connections and promote recovery strategies among participants.
- Developed personalized coping plans in collaboration with clients to address specific needs and goals.
- Coordinated resources and referrals for clients, ensuring access to essential services and support networks.
- Led workshops focused on skill-building and resilience, empowering clients to manage their mental health effectively.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
Education
Certificate -
Beaufort Community College
Washington, NC05-2008
High School Diploma -
Plymouth High School
Plymouth, NC06-1998
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Professionalism and ethics
- Problem-solving skills
- Relationship building skills
- Leadership skills
Timeline
Cosmetologist
Great Clips
08.2021 - Current
Store Manager
Sally's Beauty Supply
02.2017 - 08.2021
Peer Support Specialist
Carter Behavioral Health
08.2008 - 06.2010
Certificate -
Beaufort Community College
High School Diploma -
Plymouth High School