Demetra Blue
Dayton,OH
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
13
13
years of professional experience
Work History
Guest Service Representative
Drury Inn & Suites
02.2024 - Current
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Managed check-in and check-out processes efficiently, ensuring accurate billing and guest satisfaction.
- Assisted guests with reservations and accommodations, providing personalized recommendations for local attractions.
- Trained new staff on operational procedures and customer service best practices to enhance team performance.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness for incoming guests.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
Team Lead/Direct Support Professional
Marimart Day-Hab
07.2023 - 02.2024
- Led patient or group recreational activities for enhanced patient outcomes.
- Guided disabled clients toward greater independence and improved well-being
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Managed daily operations and offered assistance to staff.
- Make sure that company vehicles have adequate fuel, proper paperwork
- Developed and implemented process improvements, streamlining workflow and reducing delays.
Home Health Aide
Prime Home Health Care
03.2023 - 01.2024
- Provided transportation and appointments management.
- Provided mobility assistance such as walking and regular exercising.
- Alerted nurse supervisor promptly regarding any unusual or urgent circumstances in patients' condition or environment.
- Finalized entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Adopted universal precautions and infection control protocols throughout all areas of care.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
Direct Support Professional
Total Home Care Solutions
05.2019 - 07.2020
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted clients with daily activities, ensuring safety and promoting a positive quality of life.
School Bus Driver
First Student Transportation
09.2017 - 02.2018
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated information to parents to promote good communication and transparency.
- Obeyed federal, Ohio and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Maintained Ohio driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
Independent Contractor/Delivery Driver
Priority Dispatch Inc.
09.2016 - 09.2017
- Tracked delivery status and updated customers for expected delivery time.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Delivered packages to customer doorsteps and business offices.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Obtained signatures for delivery documents and packages.
- Operated light trucks to deliver loads as far as 50 miles from home location.
Supervisor/Janitorial Worker
Home Sweet Home LLC
03.2013 - 04.2016
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Coordinated inventory management, ensuring timely restocking and minimizing waste.
- Supervised supplies in inventory and submitted reorder requests.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Monitored compliance with safety regulations and facilitated safety training sessions for employees.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Operated cleaning equipment including floor scrubbers and vacuum cleaners efficiently.
Education
Associate of Applied Science - Pharmacy Technician
National College
Centerville Ohio05-2009
High School Diploma -
Colonel White High School
Dayton Ohio06-1993
Skills
- Verbal and written communication
- Food and beverage area setup
- Inventory monitoring
- Payment processing
- Product sales
- Financial transactions
- Guest orientation
- Cash handling experience
- Check-in coordination
- Multitasking
- Hotel software expertise
- Key management system
- Computer skills
Timeline
Guest Service Representative
Drury Inn & Suites
02.2024 - Current
Team Lead/Direct Support Professional
Marimart Day-Hab
07.2023 - 02.2024
Home Health Aide
Prime Home Health Care
03.2023 - 01.2024
Direct Support Professional
Total Home Care Solutions
05.2019 - 07.2020
School Bus Driver
First Student Transportation
09.2017 - 02.2018
Independent Contractor/Delivery Driver
Priority Dispatch Inc.
09.2016 - 09.2017
Supervisor/Janitorial Worker
Home Sweet Home LLC
03.2013 - 04.2016
Associate of Applied Science - Pharmacy Technician
National College
High School Diploma -
Colonel White High School