Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demetra Castellanos

Panama City Beach,FL

Summary

Dynamic professional with a proven track record at Original White Beach Enterprises, enhancing customer retention through actionable feedback and comprehensive training programs. Expert in staff management and customer service, I excel in streamlining processes and fostering team efficiency. With some background in medical terminology. My dedication to continuous improvement and skill in multitasking have consistently elevated operational success and client satisfaction.

Overview

9
9
years of professional experience

Work History

Full Specialist

Self
05.2022 - Current
  • Improved appointment scheduling efficiency by implementing an online booking system for clients.
  • Streamlined inventory management processes, reducing waste while ensuring adequate stock levels of all products used in salon services.
  • Attended industry conferences and workshops to stay updated on the latest trends in beauty technologies and techniques.
  • Implemented client feedback mechanisms to identify areas for improvement within the salon''s operations.
  • Educated clients on proper skincare routines and product usage, improving their overall skin health over time.
  • Developed loyal clientele by providing exceptional customer service and building strong relationships.

Supervisor

Original White Beach Enterprises
09.2023 - Current
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.

Supervisor

Alianza FL Group
05.2018 - 11.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Key Holder Supervisor

Lane Bryant
05.2016 - 09.2018
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Education

Sonography, Diagnostic Medical

Gulf Coast State College
Panama City, FL

Full Specialist -

Elite School of Cosmetology
Panama City, FL
05.2022

Arnold High School
Panama City Beach, FL
06.2016

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Staff discipline
  • Processes and procedures
  • Safety protocols
  • Industrial hygiene
  • Dependable and responsible
  • Multitasking

Timeline

Supervisor

Original White Beach Enterprises
09.2023 - Current

Full Specialist

Self
05.2022 - Current

Supervisor

Alianza FL Group
05.2018 - 11.2022

Key Holder Supervisor

Lane Bryant
05.2016 - 09.2018

Sonography, Diagnostic Medical

Gulf Coast State College

Full Specialist -

Elite School of Cosmetology

Arnold High School

Similar Profiles

CREATE PROFILE
Demetra Castellanos