Demetra Spencer
Placentia,US
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possessing specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excels at communication, empathy, and problem-solving to enhance patient satisfaction. With organizational skills vital for navigating complex healthcare environments, ensuring optimal patient outcomes, and supporting healthcare objectives.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
OPTUM
Santa Ana, California
01.2024 - 05.2025
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Responded promptly to any emergency situations that arose within the facility.
- Maintained accurate records of all patient care activities using electronic health record systems
- Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and follow-up visits as necessary
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
Childcare Provider
Dede's Kid Service - Self Employed
Lancaster, CA
08.2019 - 04.2020
- Organized and implemented activities to stimulate physical, emotional, intellectual, and social development of children in a daycare setting.
- Developed and implemented lesson plans to meet the individual needs of each child.
- Maintained daily records of activities, behaviors, meals and naps.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Monitored children's progress through ongoing assessments of their abilities and interests.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Developed positive relationships with families by communicating regularly about their child's development.
Medical Assistant
Valley Spinal Decompression Center
Encino, CA
05.2009 - 08.2011
- Front and back-office duties
- Provided excellent customer service
- Inspected equipment to ensure proper working order prior to patients use
- Conducted insurance verifications and pre-authorizations
- Performed operational duties to run the office including opening and closing.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Education
Associate of Applied Science - Diagnostic Medical Sonography
National Polytechnic College
Lakewood, CA08-2027
High School in General Studies - General Education
Santiago Canyon College
Orange, CA07-2023
Vocational in Medical Assistant - Medical Assisting
Everest College
San Fernando, CA04-2009
Accomplishments
- Earned leadership roles.
- Promoted for professionalism and work ethic.
- Rewarded for exceptional customer service skills and handling of patients including gaining trust/ resolving conflicts.
References
- Mattie Morris 949-554-7619
- Valerie Humphrey 714-224-4258
- Gwenavere Beston 619-321-8196
Timeline
Patient Care Coordinator
OPTUM
01.2024 - 05.2025
Childcare Provider
Dede's Kid Service - Self Employed
08.2019 - 04.2020
Medical Assistant
Valley Spinal Decompression Center
05.2009 - 08.2011
Vocational in Medical Assistant - Medical Assisting
Everest College
High School in General Studies - General Education
Santiago Canyon College
Associate of Applied Science - Diagnostic Medical Sonography
National Polytechnic College