Demetree Brown
Dallas
Summary
Dynamic Customer Service Representative with a proven track record at Camping World and Good Sam, excelling in problem resolution and relationship building. Leveraged active listening and critical thinking to enhance customer satisfaction, resulting in increased loyalty. Developed strong product knowledge to provide tailored recommendations, ensuring a superior user experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Camping World and Good Sam
02.2017 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Molina Highschool
Dallas, TX05-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Product knowledge
- Appointment scheduling
Timeline
Customer Service Representative
Camping World and Good Sam
02.2017 - 06.2025
Molina Highschool
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