Demetreus Rush-Bailey
Maywood,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Senior Bookseller
Barnes & Noble
03.2023 - Current
- Increased customer satisfaction by providing personalized book recommendations based on individual interests and preferences.
- Streamlined inventory management tasks for efficient stock control and quicker access to titles.
- Developed strong working relationships with publishers, resulting in improved product offerings and exclusive promotions.
- Implemented innovative marketing strategies to drive sales growth and increase store visibility within the community.
- Mentor and support booksellers developing their expertise to be successful in their book selling careers
Lead Customer Service Representative
Microsoft
02.2022 - 11.2023
- Handle and resolve escalated customer issues
- Scheduling repairs and upgrades for customers
- coordinating sales efforts with marketing programs
- increasing sales
- training and mentoring new customer service employees
Customer Service Representative
Take-Two Interactive
11.2020 - 11.2021
- Handling customer complaints in a kind and efficient manner.
- Documenting customer interactions.
- Provide information about products and services.
Part-Time Bookkeeper
Short Paper Transportation
01.2021 - 09.2021
- Oversee company's financial data and compliance by maintaining accurate books on accounts payable and receivable, payroll, and daily financial entries and reconciliations
- Comply with federal, state, and company policies, procedures and regulation.
- perform financial calculations, such as a amount, due interest, charges balances, discounts, equity, and principal.
Rehabilitation Technician
Life Tech
05.2018 - 09.2020
- Work with insurances to make sure patient gets the medication and tools needed.
- Schedule deliveries and pick ups for drivers
- account for shipments, making sure every item was received and accounted for.
Customer Service
Toys R Us
05.2016 - 04.2018
- Open and close registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers.
- Balancing cash drawers and making deposits.
- bag or package purchases, and wrap gifts.
- recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Education
High School Diploma -
James Madison High School
Chicago, IL05.2015
Skills
- Budgeting and finance
- Marketing and Promotions
- Merchandising Strategies
- Sales proficiency
- Communication Skills
- Scheduling
- Leveraged a typing speed of 200 WPM
- Quick Learner
- Organizational abilities
- Self Motivation
- Multitasking
- Active Listening
- Customer Service
- Adaptability
- Reliable and Responsible
Timeline
Senior Bookseller
Barnes & Noble
03.2023 - Current
Lead Customer Service Representative
Microsoft
02.2022 - 11.2023
Part-Time Bookkeeper
Short Paper Transportation
01.2021 - 09.2021
Customer Service Representative
Take-Two Interactive
11.2020 - 11.2021
Rehabilitation Technician
Life Tech
05.2018 - 09.2020
Customer Service
Toys R Us
05.2016 - 04.2018
High School Diploma -
James Madison High School