Demetreus Rush-Bailey
Maywood,IL
Summary
Passionate and creative Social Media person with can-do attitude and energetic personality. Willing to tackle projects to increase brand awareness and enhance public relations. Works quickly and efficiently with great attention to detail and offers superb writing and editing skills.
Overview
8
8
years of professional experience
Work History
Senior Bookseller
Barnes & Noble
Oak Brook, IL
03.2023 - Current
- Increased customer satisfaction by providing personalized book recommendations based on individual interests and preference.
- Streamlined inventory management tasks for efficient stock control and quicker access to titles.
- Developed strong working relationships with publishers, resulting in improved product offerings and exclusive promotions.
- Increased sales and improved brand recognition through the implementation of cutting-edge marketing techniques.
- Mentor and support booksellers developing their expertise to be successful in their book selling careers.
Independent Contractor
Fiverr.com
Chicago, IL
07.2021 - Current
- Generated ideas for creative content initiatives.
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
- Supported digital ad campaigns by managing budgets and tracking results.
- Participated in brainstorming sessions to develop fresh approaches to marketing initiatives.
- Developed content for social media campaigns targeting various audiences.
Lead Customer Service Representative
Microsoft
Oak Brook, IL
02.2022 - 11.2023
- Coordinated with other departments to ensure a smooth workflow across all channels of communication.
- Handle and resolve escalated customer issues.
- Scheduling repairs and upgrades for customers.
- Collaborated on strategies to integrate sales and marketing efforts.
- Increasing sales.
- Training and mentoring new customer service employees
Customer Service Representative
Take-Two Interactive
Chicago, IL
11.2020 - 11.2021
- Handling and resolving customer complaints in a kind and efficient manner.
- Documenting customer interaction.
- Provide information about products and services.
Part-Time Bookkeeper
Short Paper Transportation
Chicago, IL
01.2021 - 09.2021
- Oversee company's financial data and compliance by maintaining accurate books on accounts payable and receivable, payroll, and daily financial entries and reconciliations.
- Comply with federal, state, and company policies, procedures and regulations.
- Perform financial calculation, such as an amount, due interest, charges balances, discounts, equity, and principal.
Rehabilitation Technician
Life Tech Inc.
Elmhurst, IL
05.2018 - 09.2020
- Work with insurances to make sure patients get the medication and tools needed.
- Schedule deliveries and pick ups for drivers.
- Account for shipments, making sure every item was received and accounted for.
Customer Success Manager
Toys"R"Us
Downers Grove, IL
05.2016 - 04.2018
- Organized events such as webinars or workshops aimed at increasing customer engagement levels.
- Established processes for measuring customer satisfaction rates across multiple channels.
- Maintained up-to-date knowledge of industry trends related to customer success management.
- Coached team members on best practices for delivering exceptional customer experiences.
- Managed customer inquiries and complaints in a professional manner.
Education
High School Diploma -
James Madison High School
Chicago, IL05-2015
Skills
- Merchandising Strategies
- Marketing and Promotions
- Sales proficiency
- Budgeting and finance
- Literary knowledge
- Communication Skills
- Scheduling
- Leveraged a typing speed of 200 WPM
- Quick Learner
- Organizational Abilities
- Multitasking
- Adaptability
- Social Media Marketing
- Brand strategy
- Video Editing
- Data Analysis
- Adobe Creative Suite
- Adobe Photoshop Mastery
- Adobe Photoshop, Illustrator, and InDesign
References
References available upon request.
Timeline
Senior Bookseller
Barnes & Noble
03.2023 - Current
Lead Customer Service Representative
Microsoft
02.2022 - 11.2023
Independent Contractor
Fiverr.com
07.2021 - Current
Part-Time Bookkeeper
Short Paper Transportation
01.2021 - 09.2021
Customer Service Representative
Take-Two Interactive
11.2020 - 11.2021
Rehabilitation Technician
Life Tech Inc.
05.2018 - 09.2020
Customer Success Manager
Toys"R"Us
05.2016 - 04.2018
High School Diploma -
James Madison High School