DEMETRIA DRAIN-YORK
Riverdale,IL
Summary
Invested Social Service worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in Memory Care and Mental Illness. Respectful and compassionate professional offering a 21 year background serving in a nursing home,assisted living and group homes by providing guidance for clients in need.
Overview
17
17
years of professional experience
Work History
Memory Care Director
Charter Senior Living
07.2023 - 11.2023
- Conducted tours of facility to prospective residents and families.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Arranged outings as part of recreational program.
- Created and delivered recreational programs for small and large groups of residents.
Memory Care Director
Southpoint Nursing Home
02.2018 - 08.2023
- Conducted tours of facility to prospective residents and families.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
PRSC Psychological Rehabilitation Services Coord
Crestwood Healthcare
07.2016 - 02.2018
- Communicated back to nurses and therapists regarding patient performance and condition.
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Informed nurses and therapists of any requests from physicians, patients and visitors.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Encouraged and attended to patients' physical needs to facilitate and attain therapeutic goals.
- Observed patients undergoing treatments and reported status changes to supervising therapist for immediate attention.
Psychiatric Rehabilitation Counselor
Community Care Nursing Home
11.2015 - 02.2018
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted individuals with addressing disabilities and developing career plans.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Assisted clients in exploring career options and vocational goals.
Social Services Director
Glenshire Nursing And Rehab
02.2007 - 08.2013
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
- Provided leadership, guidance and support to staff members.
- Represented organization at regional meetings with state departments, associations and legislature.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Developed and created programs and monitored effectiveness against individual participant needs.
Real Estate Broker
Charles Rutenberg RealtyLLC
02.2014 - Current
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Assisted clients in financial planning for purchase.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Established and developed real estate agency, driving recruitment and operational growth.
- Sold 10 real estate properties owned by others in 2021
Education
B.S - Criminal Justice
Chicago State University
Chicago, IL2004
Skills
- Family support
- Progress Documentation
- Abuse and Neglect Investigation
- Staff Education
- Treatment Planning
- Caseload Management
- Therapy programs
- Training and mentoring
- Real estate law
- Financing requirements
- Financial feasibility requirements
- Promotion and advertising
- Home tours
- Virtual tour creation
- Home sale negotiation
- Analytical and Critical Thinking
- Certified Dementia Practitioner (CDP)
Timeline
Memory Care Director
Charter Senior Living
07.2023 - 11.2023
Memory Care Director
Southpoint Nursing Home
02.2018 - 08.2023
PRSC Psychological Rehabilitation Services Coord
Crestwood Healthcare
07.2016 - 02.2018
Psychiatric Rehabilitation Counselor
Community Care Nursing Home
11.2015 - 02.2018
Real Estate Broker
Charles Rutenberg RealtyLLC
02.2014 - Current
Social Services Director
Glenshire Nursing And Rehab
02.2007 - 08.2013
B.S - Criminal Justice
Chicago State University