Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demetria Allen

Gulfport,FL

Summary

Dynamic customer service professional with extensive experience at Mediacom Communications, adept at resolving conflicts and enhancing customer loyalty. Skilled in technical support and complaint handling, I leverage critical thinking and active listening to deliver exceptional service. Proven ability to improve customer satisfaction through effective troubleshooting and product knowledge.

Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Mediacom Communications
Gulfport, FL
12.2022 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Technical Support Representative

EleadOne
Remote
10.2018 - 04.2022
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Education

General Studies - General Education

Boca Ciega High School
Gulfport, FL
05.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Call management
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Documentation
  • Microsoft Office Suite
  • Prioritization
  • De-escalation techniques
  • Building rapport
  • Technical support

Timeline

Customer Service Representative

Mediacom Communications
12.2022 - 03.2025

Technical Support Representative

EleadOne
10.2018 - 04.2022

General Studies - General Education

Boca Ciega High School
Demetria Allen