Demetria Brown
Chattanooga,TN
Summary
Dynamic and highly reliable professional with extensive experience in customer service at Century Casino. Proven ability to enhance guest experiences through strong multitasking and effective communication. Recognized for implementing efficient processes that improved service delivery and reduced waste. A dedicated team player committed to maintaining high standards in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Century Casino
12.2024 - 08.2025
- Mix and serve beverages according to established recipes and customer preferences.
- Maintain cleanliness and organization of bar area to ensure efficient service delivery.
- Process cash and credit transactions accurately, ensuring proper handling of payments.
- Engage with customers to provide exceptional service and enhance overall experience.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Food Supervisor
Aramark
Henning, TN
03.2023 - 12.2024
- Supervised daily food service operations, ensuring compliance with safety and sanitation standards.
- Trained staff in food preparation techniques and customer service protocols, enhancing team performance.
- Managed inventory levels and conducted regular audits to maintain optimal stock availability.
- Implemented new processes for meal assembly, reducing waste and improving efficiency in service delivery.
- Collaborated with culinary team to develop seasonal menus, aligning offerings with customer preferences.
- Monitored staff performance, providing constructive feedback to promote professional growth and skill development.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Improved food safety standards by implementing thorough training programs and regular inspections.
Clerk
USPS
04.2021 - 12.2024
- Assisted with sorting and processing incoming mail to ensure timely distribution.
- Maintained accurate records of shipments and deliveries using USPS tracking systems.
- Collaborated with team members to improve workflow efficiency during peak mailing periods.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Adhered to safety protocols while operating postal equipment in a fast-paced environment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Correctional Officer
Corecivic
06.2017 - 12.2020
- Monitored inmate behavior to ensure compliance with facility regulations and safety protocols.
- Conducted regular security checks of assigned areas to maintain safety and prevent incidents.
- Responded promptly to emergency situations, employing de-escalation techniques to manage conflicts.
- Maintained accurate records of inmate activities and incidents for reporting purposes.
- Collaborated with law enforcement and rehabilitation personnel to support inmate reintegration efforts.
- Implemented behavioral management strategies to promote positive inmate interactions within the facility.
Order Picker
Amazon Prime Products
Chattanooga, TN
11.2017 - 01.2019
- Operated handheld scanners to accurately locate and pick customer orders
- Managed inventory levels by restocking shelves and organizing products efficiently
- Collaborated with team members to optimize order fulfillment processes
- Maintained a clean and safe working environment following safety protocols
- Verified product quality and accuracy before packaging for shipment
- Assisted in training new team members on equipment use and procedures
- Adapted to changing priorities in a fast-paced warehouse setting
Armed Security Guard
Loomis
Chattanooga, TN
02.2017 - 01.2019
- Monitored premises to ensure safety and security of personnel and assets.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to alarms, disturbances, or emergencies, ensuring swift resolution.
- Collaborated with law enforcement during incidents to provide accurate reports.
- Maintained detailed logs of daily activities and incidents for review and analysis.
- Assisted in training new staff on safety protocols and emergency procedures.
Dietary Aide
Sodexo Food Service
Chattanooga, TN
09.2015 - 2017
- Assisted in meal preparation, ensuring compliance with dietary guidelines and safety protocols.
- Maintained cleanliness of kitchen and dining areas, adhering to health regulations.
- Supported team members in serving meals efficiently during busy shifts.
- Collaborated with kitchen staff to enhance food presentation and quality.
- Engaged with residents to address dietary preferences and concerns effectively.
- Followed established sanitation procedures to maintain a safe food environment.
- Learned proper food storage techniques to minimize waste and ensure freshness.
Education
No Degree - Nail Technician
Miller-Motte Technical College
Chattanooga, TNHigh School Diploma - Social Psychology
Hixson High School
Hixson, TN05.2015
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Patience and tolerance
- Clear and effective communication
Accomplishments
I Accomplished plenty task such as
•Forklift License
•ABC License
•ServSafe License
Certification
•ABC License
•Forklift License
•ServSafe License
Timeline
Bartender
Century Casino
12.2024 - 08.2025
Food Supervisor
Aramark
03.2023 - 12.2024
Clerk
USPS
04.2021 - 12.2024
Order Picker
Amazon Prime Products
11.2017 - 01.2019
Correctional Officer
Corecivic
06.2017 - 12.2020
Armed Security Guard
Loomis
02.2017 - 01.2019
Dietary Aide
Sodexo Food Service
09.2015 - 2017
No Degree - Nail Technician
Miller-Motte Technical College
High School Diploma - Social Psychology
Hixson High School