Demetria Cashaw
Cincinnati,Ohio
Summary
With 8+ years of experience in team management in the fast-casual sector of the food industry, I have developed a strong skill set and deep understanding of operational dynamics that drive success in this competitive field. Expertise in leading and motivating teams to deliver exceptional customer service, ensure efficient operations, and maintain high quality standards. Consistently achieve positive results, driving revenue growth and fostering a positive work environment. Proven track record of success, confident in ability to contribute to the continued success of any organization in the fast-casual sector.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant District Manager
Coffee and Bagel Brands
02.2020 - 09.2024
- A results-driven General Manager with a strong background in leadership, with over eight years of driving sales, leading high performing teams, and managing operations at multiple locations
- Over 8 years of experience in managing teams in the fast-casual sector of the food industry
- Excellent in Operations and cost balancing, leading the company with some of the best numbers in my region
- Developed and Trained Multiple General Managers/ Assistant Managers
- Increased profitability by increasing YOY transactional sales by running great operations, focusing in on customer satisfaction scores, and developing a reliable team that the neighborhood can trust
- Passed Every Food Safety &- Ecosure expection ensuring a clean work environment for both the staff and customer base
- Time Management
- Conflict Resolution
- Communication Skills
- Ability to lead
- Cost Balancing
- Microsoft word, excell
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Ensured compliance with safety regulations and guidelines across all stores under my supervision.
- Maintained accurate inventory levels across all stores by regularly analyzing data trends and adjusting orders accordingly.
- Enhanced district sales growth by strategizing and executing innovative marketing plans.
- Organized quarterly performance reviews for each store manager within the district.
- Focused on staff development through targeted coaching sessions, resulting in improved individual performance metrics.
- Provided exceptional customer service through active listening, problem-solving, and timely followup.
- Influenced positive change throughout the organization by consistently displaying profound leadership abilities and commitment.
- Managed multiple stores within the district, ensuring consistent adherence to company policies and procedures.
- Conducted regular store visits to monitor performance, provide feedback, and address any concerns or issues promptly.
General Manager of Operations
Smoothie King
11.2018 - 01.2020
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Associates - Culinary Arts
Art Institute of Cincinnati
Cincinnati, Ohio09.2016
Skills
- Operations and cost balancing
- Developed and Trained Multiple General Managers/ Assistant Managers
- Company Top Performer General Manager
- Increased profitability
- Customer satisfaction
- Reliable team development
- Food Safety
- Ecosure compliance
- Time Management
- Conflict Resolution
- Communication Skills
- Ability to lead
- Cost Balancing
- Microsoft Word
- Excel
- PNL Management
- Payroll
- New Location Openings
Certification
- Servsafe Certification, 11/23
- Training General Manager, 08/23
Accomplishments
- Company Top Performer General Manager 2021-2022
Personal Information
Willing To Relocate: True
Timeline
Assistant District Manager
Coffee and Bagel Brands
02.2020 - 09.2024
General Manager of Operations
Smoothie King
11.2018 - 01.2020
Associates - Culinary Arts
Art Institute of Cincinnati
- Servsafe Certification, 11/23
- Training General Manager, 08/23
Similar Profiles
Amy BerlandAmy Berland
Payroll Specialist at Caribou Coffee & Bagel BrandsPayroll Specialist at Caribou Coffee & Bagel Brands
Rachel JalaliRachel Jalali
District Manager at Bagel BrandsDistrict Manager at Bagel Brands
John GebhartJohn Gebhart
Director Transportation at Bagel BrandsDirector Transportation at Bagel Brands