Demetria Chatman

• Used data entry skills to accurately document and input statements.
• Responded to customer concerns and questions on daily basis.
• Audited and corrected billing and posting documents for accuracy.
• Handled account payments and provided information regarding outstanding balances.

The Billing Analyst is responsible for analysis of the Medical Center's billing functions for all network services

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Assists Billing Management with system testing, upgrades, modifications and mandated regulatory changes

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Identifies billing issues and recommends possible solutions to increase productivity, maximize cash collections, and improve the revenue cycle

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This position will offer a hybrid working schedule and will require some onsite avaialability

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Utilizes billing system reports for analysis, identifies trends and developments; presents findings to Billing Management

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Assists with the resolution of the billing system and edit issues as they arise

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Keeps Manager informed of all system issues and consults for direction as necessary

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Performs testing for new or upgraded systems and applications; analyzes actual vs. expected results; performs root causes analysis as necessary; prepares written documentation, spreadsheets, and/or a summary of findings for Management as necessary

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Assesses the impact of new billing requirements on the operation and recommends procedural or system changes as necessary

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Assists with implementation of automation or other efficiencies upon identification of opportunities

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Performs reconciliation of electronic transactions

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Identifies errors and performs root cause analysis when rejections are identified; documents results

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Performs or assists with specialized billing functions (i.e., list billing, cosmetic, global, research, hard copy attachments, grants); may assist with day to day billing functions when necessary

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Provides assistance with maintaining current and accurate written departmental policies and procedures

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Evaluates actual vs. planned performance and metrics, presents and communicates possible opportunities

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Identifies and suggests resolution for problems involving departments which affect billing productivity or data quality

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Maintains accurate notes and electronic documentation of findings; documents requirements, expectations and/or deadlines to ensure accurate and timely completion of tasks

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Initiates contact with insurance companies as necessary to investigate or resolve payer/edit issues

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Maintains working knowledge of the claims scrubber system (currently ePremis) and the Medical Center's main information system (i.e., Epic)

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Adheres to HMH Organizational competencies and standards of behavior

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Other duties and/or projects as assigned

Trained department on new billing system EPIC.