Joann Costarella

Surgical scheduler for the department of bariatrics and general surgery, with an extensive patient supporting base, three surgeons and two nurse practitioners.

• Confirmation of chart completion prior to surgery, fax manager for surgical booking, pre-admission testing, and same day surgery.

Arrangement of hospital admission.

Explaining treatment plans to patients and providing pre and post surgical care instructions.

Coordinating and organizing multi-surgeon cases with operating room admitting and physicians office.

Answer phones, filing and resolve of any discrepancies and disputes.

• Supported the development of scheduling processes to enhance operational efficiency.
• Coordinated scheduling for team members to optimize resource allocation and project timelines.
• Assisted in managing calendar appointments and meeting logistics for effective communication.
• Communicated with stakeholders to confirm availability and resolve scheduling conflicts.

• Managed front desk operations, ensuring smooth patient check-in and check-out processes.
• Maintained accurate records of patient information and transactions for reporting purposes.
• Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport
• Patient registration and preparations of new chart.
• insurance verification of medical coverage and benefits.
• appointment scheduling, faxing and filing.
• Answering phones, collecting copays and balances.