Demetria Jenkins
Sayreville,NJ
Summary
Experienced Airports Performance and Quality Analyst with 8 years in the transportation industry. Well-versed in QA methodologies, consistently enhancing quality standards by minimizing errors. Skilled in developing test cases, plans, and scripts to ensure thorough testing processes. Committed to meticulously analyzing and resolving defects. Seeking a new opportunity to leverage and expand skills in a dynamic professional environment, while actively pursuing Comptia A+ certification to further enhance technical proficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Airports Performance and Quality Analyst
JetBlue
05.2023 - Current
- Validate data accuracy through daily quality assurance checks, maintaining a 99% error-free rate in performance metrics tracking.
- Identify areas of non-compliance or potential risks and initiate corrective actions as required.
- Collaborate with management to pinpoint training needs for process improvement, skill enhancement, and achievement of organizational goals.
- Collaborate with cross-functional teams to streamline processes and enhance communication channels, leading to a 10% reduction in audit discrepancies and improved operational efficiency.
- Analyze data, conduct interviews, and observe workflows to determine root causes of errors.
Station Operations Supervisor
JetBlue
06.2021 - 05.2023
- Improved operational efficiency and decreased labor costs by developing and refining standard practices, resulting in a 40% increase in internal customer engagement.
- Designed and implemented a comprehensive leadership program for crewmembers, integrating theoretical knowledge, practical skill development, and experiential learning opportunities.
- Collaborated closely with external stakeholders—including airport authorities, air traffic control, ground handling agents, and other airlines—to coordinate responses and minimize disruptions within the aviation ecosystem.
- Managed unexpected disruptions or events affecting normal operations, such as flight delays, cancellations, overbookings, adverse weather conditions, air traffic control restrictions, equipment failures, and other unforeseen circumstances.
- Monitored employee productivity and optimized procedures to reduce costs, thereby enhancing operational efficiency and maximizing profitability in the airline industry.
Station Operations Coordinator
JetBlue
10.2016 - 06.2021
- Establish clear, measurable objectives to boost productivity, including reducing turnaround times, minimizing errors, and optimizing resource allocation.
- Monitor organizational progress and objectives using operational data gleaned from reports.
- Acquire proficiency in identifying and interpreting weather hazards, such as thunderstorms, hurricanes, tornadoes, blizzards, fog, heatwaves, and wildfires.
- Liaise with external stakeholders (e.g., airports, service providers) to communicate and update them on any modifications to flight schedules.
- Employ digital tools such as cloud storage, project management software, and task management applications to maintain efficient organization and accessibility.
Ground Operations Coordinator
JetBlue
08.2015 - 10.2016
- Prioritize safety by familiarizing with ramp-specific protocols and using required PPE such as high-visibility vests, safety goggles, and ear protection.
- Collaborate closely across operational departments to align schedules with airline objectives, ensuring clear and effective communication with colleagues, supervisors, and air traffic control personnel.
- Employ radios, hand signals, and other communication tools to coordinate ramp activities for safe and efficient operations.
- Load, unload, and ensure proper handling of baggage and cargo using appropriate equipment like baggage carts, dollies, and conveyor belts to prevent damage or loss.
- Guide aircraft to and from parking locations using standardized hand signals or radio communication.
- Facilitate clear communication with flight crews and ground personnel to prevent accidents and ensure efficient aircraft movements.
Education
Associate of Arts - Fashion Design
Wood Tobe-Coburn School
New York, NYHigh School Diploma -
Frank H. Morrell Campus
Irvington, NJSkills
- Corrective Action Planning
- Quality Improvement Initiatives
- Data Analysis and Interpretation
- Report Generation
- Understanding of Policy Compliance
- Proficiency in Microsoft Office
- Strategic Thinking
- Collaborative Team Player
- Effective Decision-Making Skills
Certification
- Art of Facilitation
- Essentials of High Performance
- Excel Essential Training
- Blue Select Trainee
Personal Information
Title: Quality Analyst | People Leadership
Timeline
Airports Performance and Quality Analyst
JetBlue
05.2023 - Current
Station Operations Supervisor
JetBlue
06.2021 - 05.2023
Station Operations Coordinator
JetBlue
10.2016 - 06.2021
Ground Operations Coordinator
JetBlue
08.2015 - 10.2016
Associate of Arts - Fashion Design
Wood Tobe-Coburn School
High School Diploma -
Frank H. Morrell Campus