Demetria Jones
Tallahassee,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Gordo’s Cuban Cuisine
Tallahassee, FL
03.2025 - Current
- Oversee daily operations, including staff scheduling, inventory control, and guest satisfaction.
- Lead and develop a 15+ person team through hiring, training, and performance management.
- Execute themed events and in-store promotions that drive customer engagement and monthly revenue growth.
Server
Gordo’s Cuban Cuisine
Tallahassee, FL
09.2024 - 03.2025
- Delivered prompt, engaging service in a fast-paced restaurant setting.
- Elevated guest experiences through thoughtful menu recommendations and attention to detail.
- Handle multiple tables in a fast paced environment while maintaining high service quality.
Shift Lead
Vale Food Co
Tallahassee, FL
10.2022 - 12.2024
- Collaborated with management to streamline front- and back-of-house operations.
- Handled customer complaints and operational issues with professionalism and urgency.
- Contributed to team performance improvement initiatives and created action plans to increase workflow efficiency.
Customer Experience & Visual Merchandising Intern
Macy’s Inc.
Aventura, FL
06.2023 - 08.2023
- Managed operations in a multimillion-dollar flagship location; optimized store layouts based on sales data.
- Utilized Excel tools (PivotTables, VLOOKUP) to analyze performance and inform merchandising strategy.
- Increased employee engagement by 20% through scheduling optimization and incentive alignment.
Marketing Intern
Harlem’s Fashion Row
Brooklyn, NY
05.2021 - 10.2021
- Coordinated fashion-focused marketing campaigns and influencer collaborations.
- Created engaging social media content, resulting in successful partnerships with Janie and Jack and American Girl.
- Supported logistics and event planning for designer showcases and branded activations.
Education
Master of Business Administration -
Florida A&M University
Tallahassee, FL12.2026
Bachelor of Science - Business Administration
Florida A&M University
Tallahassee, FL12.2024
Skills
- Customer relationship management (CRM)
- Decision-making
- Task delegation
- Coaching and mentoring
- Relationship building
- Customer relationship management
- Project management
- Visual merchandising
Certification
- Inside LVMH Certificate (2024) — Creation & Branding, Retail, Customer Experience
- Pensole Lewis College – Design Essentials (2021) — Brand Marketing
Timeline
Manager
Gordo’s Cuban Cuisine
03.2025 - Current
Server
Gordo’s Cuban Cuisine
09.2024 - 03.2025
Customer Experience & Visual Merchandising Intern
Macy’s Inc.
06.2023 - 08.2023
Shift Lead
Vale Food Co
10.2022 - 12.2024
Marketing Intern
Harlem’s Fashion Row
05.2021 - 10.2021
Master of Business Administration -
Florida A&M University
Bachelor of Science - Business Administration
Florida A&M University