Demetria Maynard
Indianapolis,IN
Summary
Experienced cashier with 3+ years of retail experience providing exceptional customer service, handling cash transactions, and using point-of-sale systems. An experienced, ambitious, and results-oriented Online Personal Shopper with expertise in visual merchandising, merchandising, and attention to detail. I am a highly driven and hardworking professional who gets the job done right with excellent communication and negotiation skills. A freight with extensive experience in visual merchandising and merchandising along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management. Safety-conscious driver experienced with light trucks and vans. Works quickly to meet daily targets with expert loading, unloading and transportation. Adapts quickly to changing situations to overcome problems and maintain performance.
Mail processing professional with solid background in managing high-volume mail operations and ensuring timely delivery. Known for strong team collaboration and adaptability to changing needs. Skilled in sorting, scanning, and routing mail with precision and accuracy.
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
5
5
years of professional experience
Work History
Mail Processing Clerk
Postal Service
Indianapolis, IN
09.2024 - Current
- Followed established procedures for handling sensitive materials.
- Sorted incoming mail by size and type for easier distribution.
- Assisted coworkers with sorting tasks during peak times.
- Recorded outgoing mail and packages for proper tracking.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
Security Officer
Securitas Security Services USA
Indianapolis, IN
02.2024 - 09.2024
- Utilized SIEM tools, detecting anomalies and reducing incident response time.
- Developed comprehensive security policies, aligning with industry standards and enhancing data protection.
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Utilized the NIST framework for creating policies and improving security infrastructure.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
In Home Delivery Driver
Walmart
Indianapolis, IN
08.2023 - 02.2024
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Utilized street maps to plan and determine most efficient routes.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Notified customers of delays to decrease calls to support.
Online Personal Shopper
Walmart
Marshall, IL
02.2023 - 02.2024
- Cultivated an online network of over 10,000 customers who regularly used online personal shopping services
- Developed a system to track customer purchases and analyze their spending patterns
- Developed a system to monitor customer feedback and take corrective action when needed
- Utilized various online platforms to promote services and increase the customer base
- Collaborated with warehouse staff to ensure timely delivery of orders
- Utilized various social media platforms to promote services and increase sales
- Wrote clear and engaging product descriptions for online shoppers to encourage sales
- Developed strategies to optimize the online shopping experience for customers
- Developed a customer feedback system to better understand customer preferences.
Cashier
Lowes Home Improvement Stores
Terre Haute, IN
09.2022 - 02.2023
- Answered customer telephone calls promptly and appropriately
- Executed currency and credit transactions quickly and accurately
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
- Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines
- Offered helpful suggestions to customers to enhance their shopping experience
- Processed refunds and exchanges in a timely manner
- Resolved customer complaints in a professional and courteous manner
- Processed payments using a variety of methods including cash, credit cards, and checks
- Answered customer inquiries and provided information regarding store promotions and specials
- Processed check and credit card payments
- Balanced cash registers and provided accurate change
- Monitored customers for potential theft and fraud
- Assisted customers in locating items in the store.
Freight Associate
Home Depot
Merrillville, IN
06.2022 - 07.2022
- Collaborated with freight team members to ensure accurate inventory management
- Made sure that all freight was stored in the designated areas
- Maintained a clean and organized warehouse environment
- Loaded and unloaded freight in compliance with safety regulations
- Secured freight with straps, bands, and shrink wrap
- Maintained a safe working environment by adhering to safety regulations
- Ensured that all freight was properly packaged and labeled
- Communicated effectively with customers, carriers, and freight team members
- Sorted freight according to destination, weight, and size
- Loaded and unloaded freight using a variety of lifting and handling equipment.
Cashier
Rue21
Terre Haute, IN
09.2021 - 12.2021
- Answered customer telephone calls promptly and appropriately
- Executed currency and credit transactions quickly and accurately
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
- Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Collected payments by accepting cash, checks, or credit transactions from customers, making change as necessary
- Utilized and mastered state-of-the-art point-of-sale system tools, including the cash register, barcode scanner, receipt printer, and debit/credit card reader
- Maintained checkout operations by following policies and procedures and reporting any needed adjustments
- Balanced the cash drawer by meticulously counting cash at the beginning and end of every shift
- Participated in staff meetings and store training
- Worked with a team of cashiers to ensure a smooth checkout process
- Utilized effective communication to resolve customer issues
- Followed proper cash handling procedures
- Maintained an orderly and clean checkout area
- Greeted customers and answered any questions they had
- Assisted with restocking shelves and displays.
Cashier
Long John Silver's
Gary, IN
02.2020 - 07.2021
- Answered customer telephone calls promptly and appropriately
- Executed currency and credit transactions quickly and accurately
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
- Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Collected payments by accepting cash, checks, or credit transactions from customers, making change as necessary
- Operated the register, accurately and efficiently delivering an error-free transaction record and balanced drawer at the end of every shift
- Provided exceptional customer service with efficient, prompt transactions
- Successfully received orders, processed payments, and responded appropriately to guest concerns
- Worked with a team of cashiers to ensure a smooth checkout process
- Followed proper cash handling procedures
- Maintained an orderly and clean checkout area
- Greeted customers and answered any questions they had
- Assisted with restocking shelves and displays
- Provided excellent customer service to all customers
- Counted money in the cash drawer at the beginning and end of shifts.
Education
High School Diploma -
Calumet New Tech High School
Gary, IN06-2021
Skills
- Visual Merchandising
- Attention to Detail
- Listening Skills
- Communication
- Shopping Analysis
- Creativity
- Negotiation
- Time Management
- Interpersonal Skills
- Customer Queries
- Cash Register
- Cash Management
- Transactions
- Bagging And Packaging
- Refunds And Exchanges
- Payment Processing
- Cashiering
- Merchandising
- Customer Service
- Product Selection
- Product Knowledge
- Problem Solving
- Sourcing
- Online Research
- Social Media
- Adaptability
- Monetary Transactions
- Credit Card Transactions
- Math
- Credit Cards
- Cash Handling
- Cash Drawer Balancing
- POS Systems
- Goods Transport
- Package Scanning
- Payment Collection
- GPS Navigation
- Safe Driving Record
- Valid Driver's License
- Local Delivery
- Loading and Unloading
Education and Training
other
Timeline
Mail Processing Clerk
Postal Service
09.2024 - Current
Security Officer
Securitas Security Services USA
02.2024 - 09.2024
In Home Delivery Driver
Walmart
08.2023 - 02.2024
Online Personal Shopper
Walmart
02.2023 - 02.2024
Cashier
Lowes Home Improvement Stores
09.2022 - 02.2023
Freight Associate
Home Depot
06.2022 - 07.2022
Cashier
Rue21
09.2021 - 12.2021
Cashier
Long John Silver's
02.2020 - 07.2021
High School Diploma -
Calumet New Tech High School