Summary
Overview
Work History
Education
Skills
Timeline
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Demetria McCullough

Renton,WA

Summary

Skilled in customer service and data entry, I excelled at Logic Staffing, reducing call wait times and enhancing customer satisfaction. Leveraging problem-solving and efficient call management, I improved first-call resolution rates. My training experience at Denny's further honed my ability to mentor teams for peak performance, showcasing my adaptability and commitment to excellence.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Logic Staffing;(Tommy Bahamas)
12.2023 - 09.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Waitress Trainer

Dennys
06.2019 - 02.2020
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
  • Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
  • Provided coaching and mentoring to employees.

Inbound Call Center Representative

Express Employment Professionals
04.2022 - 01.2023
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.
  • Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.

  • Resolved complaints to satisfy customers and encourage future transactions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma - Basic

Renton High School
Renton, WA
06.1993

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Resolving issues
  • Call center operations
  • Payment processing
  • Customer relationship management
  • Logging call information
  • Training experience
  • 45 WPM

Timeline

Call Center Representative

Logic Staffing;(Tommy Bahamas)
12.2023 - 09.2024

Inbound Call Center Representative

Express Employment Professionals
04.2022 - 01.2023

Waitress Trainer

Dennys
06.2019 - 02.2020

High School Diploma - Basic

Renton High School

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Demetria McCullough