Ivet Muñoz

• Lead role as one of their head corporate trainers and utilizing my expertise in guest and customer service relationships.
• Only bartender in 17 corporate restaurants entrusted with handling a solo shift with still attaining branded specific protocols consecutively over the last 4 years.
• Cultivating seasonal craft cocktail menus each year in fall that is established for the Texas market.
• Ability to train new hires and corporate leads (including managers sent to train for other locations).

• Company Overview: Very well-known Austin based bar.
• Was hired to be an assistant manager and trusted key holder to their new establishment here in Houston.
• Created and implemented fundamental training protocols.
• Evaluated employee performance, and prepared shift rosters.
• Made deposits for both accounts receivable and payable.
• Drafting and negotiated contracts for various areas of the venue for weekly and monthly events anywhere from $5k-$200k; overseeing vendor relations, specializing in spirits and large-scale corporate events, also including The Houston Chamber of Commerce and Visit Houston.
• Very well-known Austin based bar.

Thrived in a fast-paced, high-pressure environment.

• Demonstrated strong multitasking skills to efficiently manage diverse responsibilities.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Resolved customer complaints in a professional manner.
• Trained new bartenders on drink preparation and upselling techniques.

• Applied selling strategies and implementing tailored service plans and selling products to average consumer, local business owners as well to major corporate companies.
• In the top 10 for performers for 18 months consecutively in all North and Northwest territory of Austin, achieving 130-140% of required sales targets.
• Developed excellent rapport with clients to build trust and reduce sales resistance, especially in walk-in situations.
• First AT&T agent to lead and facilitate new hires trainings held at their corporate office; training was over objection handling, competitive positioning, and closing strategies and de-escalating interactions.
• Gave feedback on every individual, detailing performance to their team lead at their designated location following each week and after tasting.
• Graduated 10 classes in less than 6 months.
• Streamlined service procedures and strategies resulting in a 45% decrease in customer de-escalation and product retention.

• Started in the company selling Diabetic supplies and quickly drove sales over 300%-400% for 6 months consecutively and awarded to move into a CGM advisor role pretty quickly.
• Worked alongside with medical directors and counselors in the Eastern Territory of Us to obtain client information to provide educational PowerPoints on product knowledge which led to new client acquisition for CGM.
• Developing and designing presentations in team building activities to help acquire methods to gain old and new leads to prioritize outreach and adding conversion probability.
• Conducted follow-ups and referral outreach, resulting in a 90-95% increase for sales for our department.