Shayna Lloyd
Wilmington,DE
Summary
High-energy, friendly corporate trainer bringing several years of experience and solid history of achievement in teaching, motivating and coaching employees to make lasting, positive impact on business operations. Develops programs from scratch to meet specific targets.
Overview
11
11
years of professional experience
Work History
Corporate Trainer
CSC
Wilmington, DE
01.2023 - Current
- Designed and delivered comprehensive training programs for a diverse corporate audience, including onboarding, leadership development, soft skills, and technical skills training
- Leveraged 10 years of Salesforce expertise (Service Cloud, LEX) to develop and conduct in-depth CRM training, enhancing organizational efficiency and data management
- Facilitated both in-person and remote training sessions, adapting content and delivery methods to suit various learning environments
- Developed innovative training materials and curricula to meet specific business needs and enhance employee performance
- Utilized Learning Management Systems (LMS) to track learner progress, manage course content, and generate performance reports
- Conducted needs assessments to identify skill gaps and tailor training programs accordingly
- Collaborated with cross-functional teams and leaders to ensure alignment of training initiatives with corporate objectives
- Evaluated training effectiveness through participant feedback and performance metrics
- Stayed current with industry trends and best practices in corporate training methodologies
Lead Customer Onboarding Specialist
CSC
Wilmington, DE
01.2021 - 01.2023
- Lead and optimized the onboarding process for new customers, including the implementation and management of annual report services
- Leveraged extensive knowledge of business statutes and jurisdictional regulations to support corporate compliance and ensure customer success
- Train and mentor both colleagues and clients on CSC's systems and processes, ensuring a smooth and efficient transition during onboarding
- Oversee project management to guarantee successful service implementation
- Drive productivity, service excellence, and client satisfaction, with a strong focus on achieving high Net Promoter Scores (NPS)
Senior Customer Specialist
CT Corporation
Wilmington, DE
01.2018 - 01.2021
- Delivered consultative, results-driven customer service as the primary point of contact for law firms and corporations
- Supported employee development training by addressing customer goals, challenges, needs, and requests, leveraging up-to-date product and industry knowledge
- Managed filings, project management, and business license processes
- Actively participated in organizational initiatives to achieve and surpass company objectives while representing CT in the industry
- Managed compliance for six Presidential candidates and their campaigns across multiple jurisdictions
Auditor/Customer Specialist/Onboarder
CSC
Wilmington, DE
01.2015 - 01.2018
- Conducted audits of entities and jurisdictions for new customers to ensure accurate onboarding and seamless integration into CSC's system and Annual Report Service, prioritizing customer satisfaction
- Collaborated with leadership to refine and enhance the onboarding process, leading to a more efficient and effective system
- Transitioned into a Customer Specialist role, managing new customer portfolios and ensuring successful service delivery
- Played a key role in the creation of a new position focused on onboarding for customer-facing specialists, contributing to improved customer experience and streamlined processes
Education
Master of Business Administration - Healthcare Administration Concentration
Wilmington University
Bachelor of Business Management -
Wilmington University
Skills
- E-Learning Development
- Blended Learning Strategies
- Change Management
- Learning Management Systems (LMS)
- Instructional Design
- Marketing Consultant
- Curriculum Development
- Microsoft Office
- Training Needs Analysis
- Coaching and Mentoring
- Presentation and Public Speaking
- Facilitation
- Salesforce CRM (10 years) - Service Cloud
- Innovation
References
- Barbie Margolies, 404-539-6155, barbiemargolies@gmail.com, Marketing Consultant
- Danielle Adam’s, 302-507-8896, Danielle.l.adams@jpmchase.com, Vice President - IT Product Owner
- Cherry McCarthy, 602-332-5992, Cherry.McCarthy@cscglobal.com, Team Leader of Client Service
Timeline
Corporate Trainer
CSC
01.2023 - Current
Lead Customer Onboarding Specialist
CSC
01.2021 - 01.2023
Senior Customer Specialist
CT Corporation
01.2018 - 01.2021
Auditor/Customer Specialist/Onboarder
CSC
01.2015 - 01.2018
Master of Business Administration - Healthcare Administration Concentration
Wilmington University
Bachelor of Business Management -
Wilmington University