DEMETRIA ROBINSON
Sugar Hill,GA
Summary
Facilitated seamless workflows and maintained accurate records to ensure exceptional customer service delivery across various environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Y&D Cleaning
Loganville, GA
08.2019 - Current
- Manage digital and paper records with precision, ensuring easy access and up-to-date information.
- Coordinate schedules, process payroll, and handle day-to-day administrative operations to keep the business organized.
- Respond to client messages and emails professionally, maintaining strong relationships through consistent communication.
- Create and edit documents to improve clarity and accuracy, helping streamline office procedures.
- Track and resolve customer inquiries quickly, boosting satisfaction and retention.
Technical Support Representative
Computer Generated Solutions
Norcross, GA
12.2018 - 08.2019
- Provided phone and online technical support for clients, resolving a wide range of customer issues efficiently.
- Entered, updated, and maintained accurate customer data in company systems.
- Utilized scripts and tools to troubleshoot issues, document solutions, and escalate cases when needed.
- Enhanced customer experience through timely, empathetic communication and problem-solving.
Education
Data Analytics
Western Governors University
Salt Lake City, UTSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Database entry
- Verbal communication
- Data management
- Spreadsheets
- Resourceful
- Tech-Savvy
- Coordination
Timeline
Administrative Assistant
Y&D Cleaning
08.2019 - Current
Technical Support Representative
Computer Generated Solutions
12.2018 - 08.2019
Data Analytics
Western Governors University