Demetria Robinson
Chicago,IL
Summary
Compassionate and dedicated professional with experience at AccentCare, skilled in meal preparation and residential cleaning. Proven ability to enhance patient independence and satisfaction through effective communication and decision-making. Recognized for maintaining a safe environment and resolving customer concerns with empathy, fostering loyalty and trust.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
11
11
years of professional experience
Work History
Home Health Aide
AccentCare
02.2022 - 11.2025
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Representative
H&r Block
05.2018 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Housekeeper
LaQunita Inn
01.2015 - 11.2021
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
CHICAGO VOCATIONAL CAREER ACADEMY
Chicago, IL06-2010
Skills
- Meal preparation
- General household upkeep
- LiveChat
- Written and oral communication
- Decision-making
- Residential cleaning
Timeline
Home Health Aide
AccentCare
02.2022 - 11.2025
Customer Service Representative
H&r Block
05.2018 - 05.2022
Housekeeper
LaQunita Inn
01.2015 - 11.2021
High School Diploma -
CHICAGO VOCATIONAL CAREER ACADEMY