Demetria Thomas
Columbus,GA
Summary
Analytical and strategic healthcare professional with exceptional problem-solving and time management skills. Highly organized, efficient, and always willing to go the extra mile to meet expectations. Proactive and goal-oriented, with a strong ability to manage time effectively and solve complex problems. Recognized for reliability and adaptability, with a quick capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-oriented achiever with a proven ability to exceed targets and thrive in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Physician and Hospital Support Specialist
Raleigh Radiology
11.2023 - Current
- Escalating trauma studies for urgent read
- Sending confirmation emails to providers about cases
- Expediting urgent studies by placing messages in teams group chat, PACS messaging to chat to communicate with radiologist chat to request exam reads as well as upgrading studies
- Applications: Clario, Power Scribe, Mach7.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer retention with empathetic an
- Diagnosed complex cases by ordering appropriate tests and interpreting results accurately, ensuring timely intervention.
Nurse Clinical Support Specialist
CVS
01.2023 - Current
- Working to ensure patients get home health visits after patient been discharged from the hospital for IV infusion
- Confirming with home health agencies that would be out for a visit and start care time
- Communicating with the sales and nursing team about any changes that may arise
- Charting in EPIC to add HHA to care teams and sending out completed documents
- Medicare government site, Outlook, EPIC.
- Managed approximately 30 outbound and incoming calls, emails, fax per day
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
Workflow Coordinator
The Radiology Group
07.2019 - 05.2022
- Workflow Coordinator handles images that need to be template as well as pre read for radiologist reading and responsible for making sure radiologist reads studies in order by most urgent ER cases to plain film
- Addressing system issues with providers
- Sending confirmation emails to providers about cases
- Expediting urgent studies by placing messages in group chat, providers chat as well as upgrading the case
- Application: Ramsoft, Opal, Qgenda, Powerscibe.
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
- Communicated with team members to enforce deadlines and quality standards.
- Collaborated with cross-functional teams to develop best practices for seamless coordination of work efforts.
- Monitored project plans and challenges and proactively resolved obstacles.
- Coordinated with IT department to address technical issues affecting workflow systems or software applications quickly.
- Maintained comprehensive documentation of workflows, policies, procedures, ensuring easy access for all team members during audits or training sessions.
Education
Associate of Applied Science -
Virginia College
Columbus GA09.2015
Skills
- Scheduling
- Typing
- EMR applications
- Clinical Documentation
- Chart updating
- Team Coordination
- EMR / EHR
- Home Health Care
- Appointment Scheduling
- Medical Coding
Timeline
Physician and Hospital Support Specialist
Raleigh Radiology
11.2023 - Current
Nurse Clinical Support Specialist
CVS
01.2023 - Current
Workflow Coordinator
The Radiology Group
07.2019 - 05.2022
Associate of Applied Science -
Virginia College
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