Demetria Waters
Tyler,TX
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in rubber industry. Hardworking, disciplined and reliable manager with demonstrated record of success.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator
Rex-Hide Industries
TYler, TX
05.2016 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated logistics for customer orders.
- Explained charges, fees, terms of sales and service agreements to over 10 customers daily.
- Wrote and proofed orders to reflect proper pricing and discounts.
Education
Certification - Medical Billing & Coding
Allen School - Jamaica
Jamaica, NY05.2013
Skills
- Building Customer Trust and Loyalty
- Customer Retention
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Upselling Products and Services
- Upbeat and Positive Personality
- Call Documentation
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Customer Service and Assistance
- Answering Customer Questions
- Customer Inquiry Response
- Call Transfers
- Inbound and Outbound Calling
- Skilled in Microsoft Office
- Computer Proficiency
- Interpretation and Translation Services
Timeline
Customer Service Coordinator
Rex-Hide Industries
05.2016 - Current
Certification - Medical Billing & Coding
Allen School - Jamaica
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