Jodie Downs
Jasper,GA
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Service Coordinator /Customer Service Representative
GenSpring Power Inc
Cumming, GA
05.2021 - 07.2022
- Create efficient routes for technicians daily while receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, dispatching appropriate team members, and handling customer inquiries
- Coordinate maintenance, repairs, troubleshooting, etc. utilizing SalesForce
- Provided primary customer support to internal and external customers.
- Recommended potential products or services by collecting customer information and analyzing customer needs.
- Managed up to 30 customer calls per day.
- Organized ongoing maintenance schedules to boost system performance
Server
61 Main Inc
Jasper, GA
03.2016 - 05.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Hostess/Server
Wild Onion Grille
06.2013 - 11.2015
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Physical Therapy Technician
New Beginnings Physical Therapy Inc
Jasper, GA
08.2014 - 07.2015
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Chattahoochee Technical College
Marietta, GABachelor of Business Administration in Marketing -
Dalton State College
Dalton, GA05.2021
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Service Coordination
- Calendar and Scheduling Software
- Effective Scheduling
- Efficient Routing
- Team Guidance and Direction
- Building Customer Trust and Loyalty
Timeline
Service Coordinator /Customer Service Representative
GenSpring Power Inc
05.2021 - 07.2022
Server
61 Main Inc
03.2016 - 05.2021
Physical Therapy Technician
New Beginnings Physical Therapy Inc
08.2014 - 07.2015
Hostess/Server
Wild Onion Grille
06.2013 - 11.2015
Chattahoochee Technical College
Bachelor of Business Administration in Marketing -
Dalton State College
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