Jacalyn Montgomery
Streator,IL
Summary
Diligent Customer Service Representative brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative /Transportation Coordinator
The Results Companies, LLC
Streator, IL
2013.08 - 2021.03
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved members issues over phone with 40 customers daily
Customer Service Representative
Teleperformance USA
Streator, IL
2008.03 - 2012.02
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained for Aetna Pharmacy Mail Order Program & assisted members with their orders or getting issues resolved.
- Trained for Credit Card Program & assisted members applying for different credit cards or balance transfers.
Education
Bussiness & Accounting
Loop College
Chicago IlHigh School Diploma -
St. Mary's High School
Chicago IL08.1978
Skills
- Understanding Customer Needs
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Establishing and Maintaining Customer Relationships
- Cultural Awareness and Sensitivity
- Strong Analytical and Problem Solving Skills
- Excellent Attention to Detail
- Patient and Empathetic
Certification
Results University Customer Experience & Sales Program thru Illinois Valley Community College
I like going to new places, bowling & experiencing life.
I like to travel but these last few years have been difficult. I have been able to go out of town but I limited my travels. I enjoy bowling with friends & family but again its limited due to COVID. I now have to experience life thru other means like YOU TUBE. Its not the same.
Timeline
Customer Service Representative /Transportation Coordinator
The Results Companies, LLC
2013.08 - 2021.03
Customer Service Representative
Teleperformance USA
2008.03 - 2012.02
Bussiness & Accounting
Loop College
High School Diploma -
St. Mary's High School