Demetrica Benton-Ellis
San Antonio,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Receptionist
City Of San Antonio
04.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Collected payments, processed transactions and updated relevant records.
- Handled cash transactions and maintained sales and payments records accurately
- Managed multiple tasks and met time-sensitive deadlines
Assistant Manager
Circle K
11.2011 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Mentored team members to enhance professional development and accountability in workplace.
Lead Direct Care Staff Member
ResCare Residential Services
San Antonio, TX
11.2013 - 06.2019
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
DSP 3 Supervisor
San Antonio State Supported Living Center
01.2008 - 11.2011
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Proven ability to learn quickly and adapt to new situations
Education
High School Diploma -
06.2000
- Honor Roll 1997-2000
- Completed professional development in History
- Elected Captain of Volley Ball
Skills
- Expense Reporting
- Documentation and reporting
- Visitor Check-In
- Telephone Skills
- Reception Desk Management
- Facility Safety
- Greeting and Seating Clients
- Bank Deposits
- Business Administration
- Staff Management
- Security Awareness
- Schedule Management
Affiliations
- American Society of Safety Professionals
- American Institute of Certified Public Accountants
Timeline
Receptionist - City Of San Antonio
04.2017 - Current
Lead Direct Care Staff Member - ResCare Residential Services
11.2013 - 06.2019
Assistant Manager - Circle K
11.2011 - 05.2023
DSP 3 Supervisor - San Antonio State Supported Living Center
01.2008 - 11.2011
Sam Houston High School - High School Diploma,