Demetrice Cobbs
Austell,Georgia
Summary
Dedicated insurance professional with more than 2 years claims experience in auto, homeowners, and total loss. Excels in analyzing damages and causes of loss, while interpreting policies and negotiating payment solutions. Trustworthy and dependable.
Overview
19
19
years of professional experience
Work History
Claims Associate
Field Pros Direct
Peachtree Corners, GA
10.2022 - 12.2022
- Handled inbound and outbound calls and exercised good decision-making skills to review information, issue payments, and resolve claims.
- Provided remarkable customer experiences.
- Listened and communicated clearly, professionally, and empathetically.
- Worked in a collaborative team environment, while meeting quality standards.
- Successful completion of required training programs.
- Handled multiple computer applications, while helping customers on the phone.
- Educated customers on the claim process.
- Escalated issues or inquiries as needed.
- Maintained quality, accuracy, and professionalism in a faced paced environment.
- Ability to multi-task and adapt to changing environment.
- Reviewed and processed subrogation demands.
- Reviewed ISO reports.
Claims Associate
Alacrity Solutions
Fishers, Indiana
09.2021 - 11.2021
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Answered incoming calls and redirected them to the appropriate area.
- Recorded new losses for Auto, Homeowners, and Workers Compensation claims.
- Ordered police reports, license plate checks, and carrier discoveries.
- Recorded recoveries to the appropriate claims and cause of loss.
- Updated TIN numbers as requested.
- Set up claims with other insurance carriers.
- Burned CDs.
- Distributed incoming and outgoing correspondence.
- Operated a variety of office equipment (fax, copier, mail machine, and scanner)
Licensed Master Barber and Stylist
Compliments Salon And Barber Shop
Mableton , GA
08.2014 - 07.2021
- Consulted with clients to assess personal style preferences and unique needs.
- Styled hair according to customer preferences.
- Kept business compliant with applicable government standards.
- Promoted business with effective sales and marketing strategies.
- Maintained master calendar of appointments and employee shifts.
- Completed full and partial shaves with clippers and standard and straight razors.
- Devised marketing and sales strategies to maximize business success.
- Oversaw employee schedules to maintain adequate coverage.
- Managed business customer service, responding to requests and concerns promptly.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered incoming telephone calls and scheduled appointments for clients.
- Updated client profiles to reflect current products and service preferences.
- Managed complex appointment schedule for high-volume client base.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
Licensed Master Barber
Ricks Barber And Beauty Salon
Atlanta, GA
09.2003 - 07.2014
- Consulted with clients to assess personal style preferences and unique needs.
- Styled hair according to customer preferences.
- Kept business compliant with applicable government standards.
- Promoted business with effective sales and marketing strategies.
- Maintained master calendar of appointments and employee shifts.
- Completed full and partial shaves with clippers and standard and straight razors.
- Devised marketing and sales strategies to maximize business success.
- Oversaw employee schedules to maintain adequate coverage.
- Managed business customer service, responding to requests and concerns promptly.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered incoming telephone calls and scheduled appointments for clients.
- Updated client profiles to reflect current products and service preferences.
- Managed complex appointment schedule for high-volume client base.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
Education
Texas All Lines Adjusters License - All Lines Adjusters
07.2021
Master Barber And Stylist License - Master Barber And Stylist
02.1996
High School Diploma -
05.1993
Skills
- Claim handling and investigation
- Risk assessment and mitigation
- Damage assessment
- Evaluation of liability exposure
- Policy interpretation
- Claims reports and documentation
- Accountability
- Team player
- Strong organizational skills
- Attention to detail
- Quick learner
- Customer service
- Time management
Timeline
Claims Associate - Field Pros Direct
10.2022 - 12.2022
Claims Associate - Alacrity Solutions
09.2021 - 11.2021
Licensed Master Barber and Stylist - Compliments Salon And Barber Shop
08.2014 - 07.2021
Licensed Master Barber - Ricks Barber And Beauty Salon
09.2003 - 07.2014
Adjuster Resources - Texas All Lines Adjusters License, All Lines Adjusters
Louisiana Hair Tech - Master Barber And Stylist License, Master Barber And Stylist
Warren Easton Senior High School - High School Diploma,