Demetrice Cobbs

Work History

Field Pros Direct

Peachtree Corners, GA

10.2022 - 12.2022

Handled inbound and outbound calls and exercised good decision-making skills to review information, issue payments, and resolve claims.
Provided remarkable customer experiences.
Listened and communicated clearly, professionally, and empathetically.
Worked in a collaborative team environment, while meeting quality standards.
Successful completion of required training programs.
Handled multiple computer applications, while helping customers on the phone.
Educated customers on the claim process.
Escalated issues or inquiries as needed.
Maintained quality, accuracy, and professionalism in a faced paced environment.
Ability to multi-task and adapt to changing environment.
Reviewed and processed subrogation demands.
Reviewed ISO reports.

Alacrity Solutions

Fishers, Indiana

09.2021 - 11.2021

Ordered and distributed office supplies while adhering to a fixed office budget.
Answered incoming calls and redirected them to the appropriate area.
Recorded new losses for Auto, Homeowners, and Workers Compensation claims.
Ordered police reports, license plate checks, and carrier discoveries.
Recorded recoveries to the appropriate claims and cause of loss.
Updated TIN numbers as requested.
Set up claims with other insurance carriers.
Burned CDs.
Distributed incoming and outgoing correspondence.
Operated a variety of office equipment (fax, copier, mail machine, and scanner)

Compliments Salon And Barber Shop

Mableton , GA

08.2014 - 07.2021

Consulted with clients to assess personal style preferences and unique needs.
Styled hair according to customer preferences.
Kept business compliant with applicable government standards.
Promoted business with effective sales and marketing strategies.
Maintained master calendar of appointments and employee shifts.
Completed full and partial shaves with clippers and standard and straight razors.
Devised marketing and sales strategies to maximize business success.
Oversaw employee schedules to maintain adequate coverage.
Managed business customer service, responding to requests and concerns promptly.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Answered incoming telephone calls and scheduled appointments for clients.
Updated client profiles to reflect current products and service preferences.
Managed complex appointment schedule for high-volume client base.
Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
Monitored inventory and availability of supplies, tools and products to minimize delays.

Ricks Barber And Beauty Salon

Atlanta, GA

09.2003 - 07.2014

Consulted with clients to assess personal style preferences and unique needs.
Styled hair according to customer preferences.
Kept business compliant with applicable government standards.
Promoted business with effective sales and marketing strategies.
Maintained master calendar of appointments and employee shifts.
Completed full and partial shaves with clippers and standard and straight razors.
Devised marketing and sales strategies to maximize business success.
Oversaw employee schedules to maintain adequate coverage.
Managed business customer service, responding to requests and concerns promptly.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Answered incoming telephone calls and scheduled appointments for clients.
Updated client profiles to reflect current products and service preferences.
Managed complex appointment schedule for high-volume client base.
Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
Monitored inventory and availability of supplies, tools and products to minimize delays.