Demetrice Howard
Dublin,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Reasonable Accommodation Specialist
Govstrive
Dublin, GA
01.2025 - Current
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics of team members.
- Reviewed documents for accuracy prior to submission or publication.
- Maintained accurate records of customer interactions and feedback.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Case Managment Liaison
Govstrive
Dublin, GA
03.2021 - 01.2025
- Coordinated communication between departments to streamline project workflows.
- Managed stakeholder relationships to enhance collaboration and support initiatives.
- Facilitated conflict resolution among team members to improve workplace harmony.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Ensured compliance with relevant legislation when carrying out liaison activities.
- Maintained up-to-date records of all interactions with customers or clients.
Anti-Harassment Call Center Representative
Govstrive
Dublin, GA
02.2019 - 03.2021
- Handled customer inquiries efficiently through phone and email communication.
- Documented customer interactions accurately in the customer relationship management system.
- Collaborated with team members to enhance overall service quality and response times.
- Provided product information to customers, ensuring clarity and satisfaction.
- Maintained up-to-date knowledge of products, services, and promotional offers.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Developed effective working relationships with team members across multiple departments.
CPS Investigator
Child Protective Services
Swainsboro, GA
05.2016 - 08.2018
- Conducted thorough investigations of child abuse and neglect allegations.
- Prepared detailed reports to document investigation findings and recommendations.
- Interviewed children, families, and witnesses to gather relevant information.
- Developed safety plans to ensure child well-being during investigations.
- Facilitated family meetings to discuss concerns and available resources.
- Maintained accurate case files in compliance with agency policies and regulations.
- Participated in training sessions to enhance investigative techniques and knowledge.
- Developed plans for family reunification when possible.
- Investigated allegations of physical abuse, sexual abuse, emotional abuse, neglect and abandonment.
- Provided education on parenting skills such as discipline methods and healthy communication habits.
- Worked closely with attorneys throughout legal proceedings involving child protection cases.
- Collaborated with local law enforcement, child protective services staff, schools and community organizations to ensure the safety of children in crisis situations.
- Evaluated potential foster care placements for appropriateness based on safety concerns.
- Maintained accurate documentation of all investigations including statements from witnesses and victims.
Education
Sociology
Georgia Southern University
Statesboro, GA05-2014
Skills
- Technical support
- Document management
- Performance reporting
- Data analysis
- Regulatory compliance
- Customer relationship management
Timeline
Reasonable Accommodation Specialist
Govstrive
01.2025 - Current
Case Managment Liaison
Govstrive
03.2021 - 01.2025
Anti-Harassment Call Center Representative
Govstrive
02.2019 - 03.2021
CPS Investigator
Child Protective Services
05.2016 - 08.2018
Sociology
Georgia Southern University
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