Demetries Hunter
Dallas,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Supervisor
Chewy.com
Plantation, FL
02.2023 - Current
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
Customer Service Representative
Chewy.com
Plantation, FL
01.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hairstylist
Healthy Creations Salon
Lancaster, TX
01.2020 - 01.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Inventory Control Specialist
Kohls EFC
DeSoto, TX
03.2019 - 05.2021
- Used equipment like pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
Warehouse Packer
Macys Warehouse
Irving, TX
11.2018 - 03.2019
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Warehouse Sorter
Kohls EFC
DeSoto, TX
11.2015 - 05.2017
- Maintained a clean and organized work environment, ensuring safety standards were consistently met.
- Continuously sought opportunities for personal and professional growth by taking on additional responsibilities and seeking feedback from supervisors.
- Adhered to company policies and procedures while performing daily tasks, contributing to overall operational success.
- Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
Education
Associate Of Business Administration - Business Administration
Cedar Valley College
Lancaster, TX06.2005
Skills
- Call center experience
- Product Knowledge
- Team coaching
- Issue Resolution
Timeline
Customer Service Representative Supervisor
Chewy.com
02.2023 - Current
Customer Service Representative
Chewy.com
01.2022 - 02.2023
Hairstylist
Healthy Creations Salon
01.2020 - 01.2022
Inventory Control Specialist
Kohls EFC
03.2019 - 05.2021
Warehouse Packer
Macys Warehouse
11.2018 - 03.2019
Warehouse Sorter
Kohls EFC
11.2015 - 05.2017
Associate Of Business Administration - Business Administration
Cedar Valley College