JUSTIN RANDOLPH

• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Cash Handling, Nightly Deposits
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Coached and mentored service representatives to deliver polite, professional customer interactions.

• Managed a team of customer service representatives, consistently achieving performance targets and goals.
• Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Engaged clients in person and over phone to answer questions and address complaints.
• Reviewed associate performance to identify training needs.
• Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
• Implemented new CRM software, improving response times and overall efficiency in handling customer requests.
• Exceeded sales targets by upselling products or services during routine customer interactions.
• Created comprehensive reports on department performance metrics, helping identify areas for improvement.

Maintaining an organized inventory that is ready to fulfill for orders

• Conducting inventory counts
• Maintaining a clean and safe working environment
• Delivering packages to nearby UPS/FedEx/USPS drop off locations
• Answering phones and communicating with customers
• Invoicing orders and receiving payments
• Retaining product knowledge to effectively communicate to customers.
• Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
• Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
• Minimized product damage during storage and transportation by employing proper handling techniques and equipment usage.
• Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.
• Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes or technological upgrades.
• Maintained a clean and organized work environment, adhering to 5S principles for optimal workplace conditions.
• Ensured safety compliance by enforcing strict adherence to warehouse policies, procedures, and regulations.