Viridiana Coria
Indianapolis,IN
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Supervisor
Face Low-cost, Spay/neuter Clinic
2022.12 - 2024.03
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Collaborated with other departments to address customer issues, resulting in improved cross-functional communication.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Picker Packer
Sur La Table
2022.04 - 2022.11
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Scanned packages and boxes and moved to loading dock for shipment.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Security Site Supervisor
Securitas Security Services USA
2021.08 - 2022.02
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Managed team schedules to provide effective security coverage for building needs.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Wrote and submitted daily reports on security team operations.
Education
High School Diploma -
Crispus Attucks Medical Magnet High School
Indianapolis, IN05.2023
Skills
- Appointment Scheduling
- Paperwork Processing
- Data Collection
- Customer Service
- Warehousing functions
- Call center experience
- Product Knowledge
- Task Prioritization
- Leadership Development
- Microsoft Office
- Effective Communication
- Organizational Skills
- Leadership and Change Management
- Employee Supervision
- Data Entry
- Excel
- PowerPoint
- Outlook
Languages
Spanish/English
Native or Bilingual
Timeline
Customer Service Representative Supervisor
Face Low-cost, Spay/neuter Clinic
2022.12 - 2024.03
Picker Packer
Sur La Table
2022.04 - 2022.11
Security Site Supervisor
Securitas Security Services USA
2021.08 - 2022.02
High School Diploma -
Crispus Attucks Medical Magnet High School
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