SANDIA ANTOINE
Port Saint Lucie,FL
Summary
I am a motivated and hardworking customer service OFFICER WITH MORE THAN 10 YEARS OF EXPERIENCE IN OFFICE ADMINISTRATION. I AM SEEKING A RESPONSIBLE JOB WITH AN OPPORTUNITY FOR PROFESSIONAL CHALLENGES AND WHERE MY WORK EXPERIENCE WOULD HAVE VALUABLE APPLICATION.
Overview
12
12
years of professional experience
Work History
Customer Service Representative Supervisor
All Protection Insurance Services
Lauderhill, FL
01.2011 - 06.2023
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Delegated work to staff, setting priorities and goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved customer complaints or answered customers' questions.
- Promoted clean, safe, friendly work environment for employees and guests.
- Trained staff to provide excellent customer service to challenging customers.
- Implemented changes in procedures or practices based on feedback from customers or management.
- Resolved conflicts between customers and representatives when appropriate.
Education
High School Diploma -
L'EESOR
HAITI06.2004
Some College (No Degree) - BILANGUAL SECRETARY
CCGI
HAITISkills
- Team Coaching
- Appointment Scheduling
- Employee Supervision
- Travel Coordination
- Multitasking and Organization
- Customer Service Management
- Performance Improvement
- Motivational Leadership
- Team Leadership
- Staff Training
- Documentation and Recordkeeping
- Phone and Email Etiquette
Languages
English
Professional
French
Native/ Bilingual
HAITIAN CREOLE
Native/ Bilingual
Spanish
Limited
Timeline
Customer Service Representative Supervisor
All Protection Insurance Services
01.2011 - 06.2023
High School Diploma -
L'EESOR
Some College (No Degree) - BILANGUAL SECRETARY
CCGI
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